Food Service Representative (FSR) #30 Victoria, TX
About The Position
The Food Service Representative is responsible for the operation of the Food Service business during their shift. This role involves providing excellent customer service, maximizing sales and profits, maintaining cleanliness standards, and adhering to company policies. The representative will prepare and serve food, manage inventory, and handle daily paperwork. Flexibility in scheduling, including all shifts and days of the week, is required, and the work week may exceed 40 hours during times of staffing shortages. The role requires the ability to work both independently and as part of a team, with a strong emphasis on personal hygiene and customer relationship development.
Requirements
- High school diploma (or equivalent) or relevant experience in the retail/convenience/food service industry
- Outstanding customer service skills.
- Have reliable transportation and can arrive at the store on time.
- Has a positive attitude and promotes the company and is a team player.
- Must be well organized and manages time well.
- Possess good people management skills.
- Works as scheduled by the Store Manager.
- Availability must be flexible to include but not limited to working all shifts and all days of the week.
- Work week may exceed 40 hours per week during hard to staff times.
- Must be able to work alone, as well as in a group.
- Must have good personal hygiene.
- Must be able to handle multiple tasks simultaneously.
Nice To Haves
- While on duty, wears a hairnet and apron while preparing and serving food, shirts tucked in and wears a name badge.
Responsibilities
- Greet each customer with a friendly smile and provide them with prompt courteous service and complete the customer transaction in a timely manner.
- Abide by the company dress code and local health regulations concerning personal hygiene and practices.
- Develop and maintain customer relationships by recognizing regular customers as well as new comers, learning their names, and remembering their favorite item.
- Provide customers with the best buying experience possible.
- Maximize sales and profits.
- Complete daily and weekly food service paperwork.
- Follow product recipes, production procedures, proper ingredients, and correct portions.
- Consistently maintain food service cleanliness standards, including but not limited to: Clean up spills. Keep all glass/guards, work surfaces and display/holding cases clean. Restock condiments/supplies, keep customer food prep/sitting area stocked/clean and empty trash receptacles in the food service area.
- Wash and sanitize all food service utensils, pots and pans.
- Maintain all food products at proper temperatures.
- Report maintenance needs to the Manager.
- Report any safety incident or injury to the Manager.
- Ability to open and close the food service operation if applicable or in case of an emergency.
- Record on a daily basis bad merchandise/waste and take appropriate action.
- Complete all reports and/or forms in a timely fashion with a high degree of accuracy to insure correct reporting.
- Adhere to all company policies.
- Participate in any other related task or activity which management determines his/her skills would be useful or needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
