Food Service - Food Service Manager

Bristol Farms•Santa Barbara, CA

1d•Onsite

About The Position

In addition to performing all required duties in the Deli, Cheese, & Catering Departments, the Food Service Manager will take full responsibility for the operation & success of these departments. Responsibility is defined as, but not limited to, operations, planning, directing, managing, and achieving targeted profits. In addition, the Food Service Manager is directly responsible for staff development. The Food Service Manager must cultivate a solid working relationship between himself/herself and his/her staff. Developing and instilling positive morale is the key to success of the Food Service Department. The Food Service Manager must also cultivate a working relationship with other department managers to cross-merchandise effectively. The Food Service Manager must have the necessary confidence, commitment, and motivation to move their staff & themselves towards success. Key personality traits and skills to accomplish this are: strong communication skills, good listening skills, strong leadership skills; must be self-motivated, observant, perceptive, decisive, flexible, patient, supportive, and must possess a strong sense of urgency in all duties performed. Due to Bristol Farms Lazy Acres’ goals and structure, the Food Service Manager should also be open to growth and expansion.

Requirements

High School diploma or general education degree (GED); must have experience and background as a Deli manager, Assistant Deli manager or a manager in other food service industries, which includes but not limited to hotels, country clubs, gourmet markets, or restaurants.
One year certificate from college or technical school and minimum two years’ work-related experience; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers, or employees of Bristol Farms Lazy Acres.
Ability to calculate figures and amounts such as discounts, proportions, and percentages.
Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to resolve conflicts in such a manner to create a win-win situation.
Ability to analyze a variety of situations, think through to a solution and implement the solution.
The candidate must have the ability to speak, read and understand English.

Nice To Haves

Ability to speak and understand Spanish a plus.

Responsibilities

Leads by example; models correct behavior and adherence to company policies and procedures.
Oversees entire operations of the Deli, Café, Catering, and Cheese Departments.
Maintains the appropriate profit margin in accordance with the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, labor, expenses, price changes and waste management.
Manages costs by controlling shrink and theft
Coordinates the activities of workers engaged in ordering, processing, and selling of products.
Prepares the weekly and daily work schedules and directs the activities of employees working in the Food Service Department.
When scheduling employees considers busy and slow times and places talent accordingly.
Responsible for controlling labor results, including overtime under the supervision of the Store Director.
Is responsible for the training and overall development of employees working in the Food Service Departments, on a daily basis.
Ensures proper training on weighing, slicing, cutting, and serving of deli products.
Trains employees on all opening and closing procedures.
Documents all meetings/training and collects employee signatures as required.
Engages and coaches’ others in suggestive selling techniques.
Responsible for consistent practices among all Food Service employees.
Maintains price integrity and proper weights and measures as mandated by California State Laws.
Examines products bought for resale or received for storage.
Helps breakdown and store products received.
Responsible for implementing and maintaining all marketing programs.
Manages and assures proper displaying and selling of all deli products to customers and advises customers on quality of food, method of handling, and other factors affecting preparing, freezing, and storage.
Suggests development of new products to supervisor. If approved, implements suggestions.
Responsible for the maintenance of inventory control especially for theft, shrinkage, and storage.
Assures low shrink and waste through proper ordering and inventory control.
Responsible for conducting inventory, preparing for inventory, and inventory results.
Responsible for communication with the Store Director on all Food Service-related issues.
Responsible for communication with all Food Service employees including weekly communications such as the Weekly Bulletin and monthly Safety News.
Responsible for using the tools provided by management to ensure the success of the Food Service departments.
Handles customer complaints in such a manner to assure customer satisfaction.
Maintains a clean and sanitary work area at all times.
Knows all cleaning chemicals authorized in the Food Service area and understands proper usage.
Trains all Food Service employees on proper use of cleaning chemicals.
Follows the FIFO rotation system (First-in, First-out). Covers, labels, and dates all leftover foods. Utilizes leftover foods before opening new product.
Inspects food and food preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms Lazy Acres’ stringent standards.
Follows safety work standards and reports any safety hazards to Store Director.
Reports on and investigates all accidents which occur in the Food Service Departments.
Assures that all reports and investigations comply with the Cal-Osha SB198 rules and regulations.
Maintains the Food Service Area, including all cases, under current health codes and Bristol Farms Lazy Acres standards on sanitation and cleanliness.
Arranges for all equipment to be fixed and cleaned.
Follows & enforces policies set forth in the employee handbook at all times, especially on service standards and appearance.
Availability requirements include but are not limited to days, evenings, weekends, holidays & occasional overnight.
At all times, meets and exceeds Bristol Farms Lazy Acres standards of excellence in service, quality, cleanliness, appearance & leadership.
Manages employees in the Food Service Departments which include the Deli, Cheese, & Catering Departments.
Carries out supervisory responsibilities in accordance with Bristol Farms Lazy Acres policies and all applicable laws.
Responsibilities include interviewing; training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Food Service Managers are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers.
They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers.
Going above and beyond encompasses attitudes, respect, and flexibility.
Food Service Managers are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.