Food Service Manager 2
About The Position
Sodexo is seeking a Food Services Manager to join their team at Penn State Health Milton S. Hershey Medical Center, a nationally recognized, 628-bed flagship academic medical center located in Hershey, Pennsylvania. This role involves leading patient dining operations and making a meaningful impact on the patient experience while working alongside an innovative healthcare leadership team. The ideal candidate is a passionate leader who thrives in a fast-paced healthcare environment, enjoys developing frontline teams, and is committed to delivering exceptional patient service.
Requirements
- Experience leading high-volume patient dining, hospitality, or food service operations
- Proven success managing and developing large frontline teams
- Strong customer service and patient satisfaction focus
- Strong organizational, communication, and problem-solving skills
- Minimum 1 year of management experience
- High School Diploma or GED or Equivalent
Nice To Haves
- Experience with bedside dining, room service, or patient meal delivery systems is preferred
- Experience using HealthTouch or similar patient dining technology is a plus
- Experience working in a unionized environment is preferred
Responsibilities
- Lead the daily operations of patient meal services across multiple patient care units
- Oversee both HealthTouch bedside dining technology, room service dining, and traditional patient meal delivery programs
- Supervise, coach, and develop frontline employees while promoting engagement and accountability
- Ensure employees have the resources, equipment, and support needed to deliver outstanding service
- Establish and reinforce operational standards focused on quality, efficiency, and patient satisfaction
- Conduct patient rounding and build strong relationships with patients, nursing leadership, and hospital stakeholders
- Perform Gold Check audits and implement continuous quality improvement initiatives
- Monitor service performance, identify opportunities for improvement, and drive operational excellence
- Foster strong partnerships with hospital leadership while supporting Sodexo's culture of inclusion and collaboration
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
