Food Service Liaison, UPMC Hanover.

UPMC • Hanover, PA

11d • Onsite

About The Position

UPMC Hanover is seeking a Food Service Liaison to join their team. This role is responsible for processing and maintaining patient diet orders using automated diet office software. The liaison will utilize customer-friendly telephone skills to interact with patients and nursing staff to resolve food service issues. The schedule will vary, and the hired candidate must be available for multiple shifts, including every other weekend and holiday.

Requirements

• Work permit required if under 18 years old.
• Act 34

Nice To Haves

• Prior customer service experience
• Prior food service experience

Responsibilities

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills.
• Follows up on issues in a timely manner to resolution.
• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and resolves.
• Reports software and printer problems to appropriate IS individual / group in a timely fashion.
• Prepares tray tickets for food assembly according to workflow procedures in the operation.
• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
• Maintains record-keeping and prepares reports as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed