Food Service Lead

Advocate Health and Hospitals Corporation • Port Washington, WA

21h • Onsite

About The Position

This is a full-time position in the Food and Nutrition department at AMC Grafton. The Food Service Lead acts as a resource for employees and students, providing training, orientation, and day-to-day work direction. This role involves monitoring productivity, assigning tasks, and ensuring efficient and timely service. The Lead will also assist with human resource responsibilities, interpret department policies, and manage general department operations. A key aspect of the role is maintaining a high-quality food production operation, resolving customer complaints, and addressing workflow, staffing, and equipment issues. The Lead will also be responsible for forecasting food needs, maintaining records, inspecting equipment, and ensuring adherence to safety and sanitation standards. In some instances, the Lead may also perform duties of a Food Service Assistant or Food Ambassador, including patient meal assembly and delivery, dish room duties, cashiering, and food preparation.

Requirements

• ServSafe Food Handler certification issued by the National Restaurant Association needs to be obtained within 1 year.
• High School Graduate.
• Typically requires 3 years of experience in food preparation, service techniques, cashiering and sanitation standards, general and modified diets, in a large hospital or hotel/restaurant food service environment.
• Strong knowledge in food service from within a hospital, restaurant or a related environment.
• Excellent customer service skills and communication skills to effectively interact with a variety of people.
• The ability to work in close cooperation with nursing personal is required.
• Ability to read and understand written and oral communications.
• Must be self directed, able to work independently and make decisions with minimal supervisor.
• Ability to maintain a friendly and cheerful demeanor, reflecting the culture of healing.
• Excellent phone etiquette.
• Strong knowledge and understanding of food/drug interactions and food allergens.
• Good organizational and time management skills.
• Intermediate computer skills in Microsoft Office or similar products.
• Ability to use e-mail and internet.
• Must be self-directed.

Responsibilities

• Acts as a resource to employees and students, which includes training/orienting and providing day-to-day work direction.
• Assigns, monitors, and reviews progress and accuracy of work.
• Monitors productivity, maintains appropriate staffing levels, directs efforts and provides guidance on more complex issues.
• Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, resolution of employee concerns, and employee morale.
• Assists in interpreting department policies and procedures, and advises and updates staff on procedural changes.
• Monitors general department operations, adjusts schedules, records essential information and ensures that work is completed in a timely manner.
• Conducts daily checks on employee staffing and makes adjustments/substitutes as necessary; assigns non-routine tasks and duties.
• Provides work direction and guidance to designated food service staff and assigns tasks to provide efficient and timely service.
• Maintains a quality food production operation for internal and external customers.
• Assists in resolving issues, dealing with customer complaints, workflow, employee staffing, and equipment failures during the shift.
• Acts as a resource person, works with employees to resolve problems, complex issues and provides training in food preparation, pre-serving/serving activities, recipe standardization, cashiering, infection control, fire safety, and cleanup activities.
• Forecasts amount of required food for patients, cafeterias, and special functions; maintains records of meal census and food usage.
• Capable of managing and responding to purchasing, tray-line, cafeteria, and/or special function requests.
• Inspects equipment and work areas to ensure proper use, maintenance and sanitation standards and corrects deficiencies as required.
• Utilizes established production safety and sanitation standards to ensure safe food handling techniques and prevent bacteria contamination.
• May function as a Food Service Assistant or Food Ambassador which may include assembly and delivery of patient meals, dish room and cleaning duties, assisting patients, cash handling, balance sheets, food production, servicing cafeteria customers, preparing, serving and maintaining supplies of food, and utensils.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED