Food Service Lead

Banner Health • Sun City West, AZ

4d • Onsite

About The Position

This leadership position oversees culinary service staff while actively working as part of the team to ensure quality, regulatory compliance, and exceptional customer service. Key responsibilities include independently leading daily operations across various culinary roles, maintaining food safety and sanitation standards to meet licensing requirements, resolving customer issues and training staff in service delivery, managing inventory and food production within budget guidelines, preparing food items according to recipes and forecasts, assisting with facility maintenance and catered events, and participating in department meetings and training sessions. The role requires independent work while supervising operations and interacting professionally with customers, patients, physicians, vendors, employees, and management.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Must possess the knowledge and abilities in culinary services normally acquired with one or more years of experience in similar food and customer service work.
• Must have the ability to learn and operate computer software, email, and point of sale systems.
• Must have excellent communication and customer service skills as well as the ability to use good judgment in resolving problems and handling employee conflicts.
• Requires previous experience and/or education in a variety of food preparation techniques, and event cooking/meal planning where appropriate.
• Must be able to inventory food and supplies, count money and perform mathematical calculations and possess the ability to learn food handling regulations and pass certification tests as required.
• Must be able to operate all onsite food service equipment, including stoves, ovens, steam-jacketed kettles, tilt skillet, broiler, steam table, grill, deep fryer, slicer, Buffalo Chopper, mixer, food carts, dish racks, cleaning equipment and hazardous chemicals used in cleaning and sanitation.
• Office equipment such as computer, phone, fax/copying machine, and retail service equipment such as point of sale registers, beverage and ice cream dispensers, chaffing dishes, serving utensils.
• Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.
• Employees working at Olive Branch Senior Center must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Nice To Haves

• Previous Lead experience running shift in hospital setting
• Previous supervisory experience.
• Additional experience in cooking and customer service.
• Additional related education and/or experience preferred.

Responsibilities

• Independently and effectively leads and oversees daily service while working in various roles in Culinary Services.
• Uses good judgment to make appropriate decisions regarding daily work and staff needs.
• Appropriately communicates information to management as needed.
• Maintains food handling and sanitation standards to meet licensing agency requirements.
• Reports potential violations and training needs to management.
• Resolves customer problems and supports staff development in customer service skills.
• Trains others in work processes and the delivery of customer service.
• Inventories food and supplies in assigned areas; determines ordering and food production quantities based upon established par levels and special needs.
• Works within budget and food cost guidelines.
• Resolves minor issues with vendors.
• Prepares all food items as required by production forecasts and recipes.
• Performs work in service areas and/or preparation areas at various work stations.
• Resolves minor problems with patient menus, trays and/or meal service.
• Assists with cleaning and sanitation of equipment and work areas as needed.
• May provide training/direction/coordination of food services for catered events and perform billing reporting.
• Participates in department meetings and training sessions.
• Must be able to work independently while overseeing work of others in any or all areas of Culinary Service operations.
• Communicates with and makes decisions for/with customers, visitors, patients, physicians, vendors, drivers, employees and management.

Benefits

• Flat rate $1/hour weekend shift differential when applicable.
• Comprehensive benefit package for all benefit-eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED