Food Service Intake Specialist (Bilingual)

Catholic Charities of Southern Nevada•Las Vegas, NV

7d•Onsite

About The Position

The position assists with the day-to-day operations of Catholic Charities of Southern Nevada’s Food Division (Food Pantry and Dining Room). The Food Service Intake Specialist-Bilingual will focus on cultivating and consistently reinforcing the Guest Service culture anchored with dignity and respect for all Guests, Volunteers and Staff.

Requirements

Excellent oral and written communication skills, value human dignity and ability to work with a diverse population.
Able to read, write and do simple math problems
Working knowledge of available community services to meet client needs.
Knowledge of all Agency policies, including safety.
Customer service experience highly preferred
Ability to readily communicate with clients and co-workers
Computer knowledge in Excel, Word; experience with HMIS preferred but not required
Capable of diffusing difficult situations with a desired positive outcome.
Possesses a valid Clark County health card.
Flexible schedule to work after regular business hours, weekends and holidays.
High School Diploma
Bilingual (Spanish) required
A positive attitude and ability to work with a wide variety of people.
Knowledge of Office Suite programs, internet, and web-based email, as well as software and technology typically found in the workplace.

Nice To Haves

experience with HMIS preferred but not required

Responsibilities

Enter admissions information into HMIS and internal database
Convey information to guests in both English and Spanish
Maintain HMIS and SAMS databases for compliance, as required.
Complete required daily, weekly and monthly reports with accuracy and in a timely manner
Audit new guest paperwork and correct errors
Complete all admission paperwork and file in appropriate boxes.
Assist with assignments of Volunteers and Tracking Volunteer hours
Provides premier guest service, including greeting guests and answering their questions
Ability to transact sales and exchange money accurately including debit/credit cards and cash.
Participate in dining special events and sponsored meals on holidays and special occasions.
Instruct clients on the protocol of amounts of food allowed
Report any Maintenance issues to the area supervisor
Scan, file or copy food service documents
Answers phones and completes all clerical tasks
Work in all areas of the food division as needed (Food Pantry, Dining Room and Kitchen)
Protect all confidential information, company property and electronic data. Comply with safety rules.
Other related duties as directed