Food Service Equipment Repair Technician II & Installation Tech

Hobart Service•Indianapolis, IN

3d•Onsite

About The Position

Services products and equipment in assigned territory. Identifies, analyzes, and repairs instruments and products at customer's location. Performs preventive maintenance, site surveys, installations, and modifications. Determines parts to order for repairs and timeliness of need. Maintains stock of inventory and equipment, and documents service-related activities. Provides training, re-training, and follow-up at customer site. Role could be performed by an employee with a minimum of a high school education or equivalent plus two years technical training, and four years of relevant experience. Commercial Food Service Equipment Repair & Installation. Full-time FLSA Status: Non-Exempt www.hobartservice.com/careers Company Description: Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, giving back to the communities where they live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared Risk. Job Description: ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. SUMMARY: The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support. ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS: These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned. Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed. Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis. Ability to interpret and follow schematic diagrams. Demonstrate knowledge of sequence of operations for multiple operating modes. Completes and documents preventative maintenance on mechanical and electrical commercial food equipment. Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs. Supports branch and organization financial objectives by providing a quality customer experience. Maintains current organization, industry, and equipment knowledge. Responsible for assigned company assets including vehicle, tools, and inventory. Follows the company's safe driving and other applicable policies. Supervisory Responsibilities: This position has no direct or indirect supervisory responsibilities.

Requirements

High School diploma, Business or trade school or GED
Excellent mechanical/electrical/electronic aptitude.
0 – 2 years’ experience in equipment repair or related field.
Valid driver's license with acceptable driving record.
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Demonstrates a comprehensive knowledge of company products and services.
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Thrives in multi-tasking environment and can adjust priorities quickly.

Nice To Haves

Associate’s degree or Vocational Certificate is preferred.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
Tech School a plus.
Refrigeration training.
Industry certification is highly desirable.

Responsibilities

Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
Ability to interpret and follow schematic diagrams.
Demonstrate knowledge of sequence of operations for multiple operating modes.
Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
Supports branch and organization financial objectives by providing a quality customer experience.
Maintains current organization, industry, and equipment knowledge.
Responsible for assigned company assets including vehicle, tools, and inventory.
Follows the company's safe driving and other applicable policies.