Food Service Customer Service Manager (Full-Time)

Shocco Springs Baptist Conference Center•Talladega, AL

1d•Onsite

About The Position

The Customer Service Manager serves as the face of Shocco’s Food Service team, ensuring every guest feels welcomed and cared for. This role focuses on building genuine connections with guests, leading the front-of-house team in creating memorable dining experiences, and upholding Shocco’s commitment to excellence and Christian hospitality.

Requirements

Uphold the values of Shocco as defined by the principles of Shocco.
Profess to be a believer and follower of Christ.
Have an active Christian impact on those around you through church membership and leadership.
Humble, Communicator, Team Player, Clean and Organized, Flexible, Spiritual Leader.
High School Diploma.
Active ServSafe Food Service Manager Certification or must be certified within 6 months of hire date.
1 year of Customer Service Experience.
Basic computer skills including Microsoft Word and PowerPoint.
Availability to work any potential Food Service shift.
Must be able to lift 50lbs chest high.
Stand for at least 8 to 12 hours a day.
Be able to verbally communicate well with staff and guests.

Responsibilities

Communicate with guests during mealtimes to ensure their enjoyment and quality of meals are met.
Maintain the sanitation and cleanliness of all dining and serving areas utilized for food service, meeting Alabama Department of Public Health Codes.
Attend weekly meetings as part of the food service leadership team.
Assist in the setup, serving, and cleanup of Shocco Meals (including banquets, picnics, etc.).
Guide the front-of-house staff in all Shocco’s service standards to best serve guests.
Work in step with the back of the house to serve Shocco’s guests and ensure department cohesion.
Oversee daily operations including special services, creating a welcoming atmosphere, and serving guests.
Be a spiritual leader for all food service staff.
Consistently check staff work for accountability, improvement, and consistency.
Provide regular feedback, accountability, and recognition to foster growth and morale.
Hold the front-of-house team to policy standards (checklists, timeliness, phone usage, etc.).
Accept all miscellaneous assignments as agreed upon with the director.
Train department staff on Shocco’s service standards, communication, and guest engagement skills.