Catering - Food Service Cook

SSA Group • Seattle, WA

9d • Onsite

About The Position

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

This position supports catering prep (BOH and line) for daily operations, meeting daily quick-service, food service, safety and quality, availability, merchandising, and guest service standards. The role ensures proper food quantities are set for daily and ongoing service, participates in safety logs (food temperatures, rotation, waste), and maintains safe food handling practices. The Food Service Cook is responsible for their own proper uniform, hygiene, hand-washing, and glove use, and for maintaining a safe work environment by abiding by all safety rules. They follow daily prep and item lists, actively support operations in their assigned role, and fill in as necessary. The cook efficiently responds to guest and client feedback, reporting issues to supervisors to mitigate further occurrences. Communication with the Restaurant Supervisor and/or Food Operations Manager regarding any issues with daily service or quality is essential. The role requires knowledge of all menu items, prices, and specials. Additional duties include assisting with dishwashing as necessary and performing other tasks as deemed necessary. Maintaining a clean, safe, and organized work environment and upholding company policies and procedures are also key responsibilities.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Food handling license preferred
• 1-2 years food preparation

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Supports catering prep (BOH and line) for daily operation.
• Meets daily quickservice, food service, safety and quality, availability, merchandising and guest service standards.
• Ensures proper food quantities are set for daily and ongoing service.
• Participates in safety logs including food temperatures, rotation and waste as necessary.
• Ensures safe food handling is maintained.
• Ensures proper uniform, hygiene, hand-washing and glove use with self.
• Maintains a SSAfe work environment by abiding to all SSAFETY rules.
• Follows through daily prep and items lists, as assigned.
• Actively helps to support operation in assigned role, supporting holes as necessary.
• Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence.
• Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
• Remains knowledgeable of all menu items, prices and specials for sharing with guests.
• Assists with dishwashing as necessary.
• Perform other tasks as deemed necessary.
• Maintains a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed