Food Service Attendant Lead

Skookum•Spokane, WA

3d•Onsite

About The Position

Tessera is seeking a motivated and hard working Food Service Attendant Lead with a positive/helpful attitude. This role is responsible for leading the crew as a backup to the Food Service Manager, while also performing food service activities. The Lead will assist the Manager in ensuring all areas are clean, sanitary, safe, and orderly, and that quality service meets contract requirements. They will also help with ensuring QC inspections are corrected on time, assist with scheduling (including covering shifts), and aid in training and coaching employees. Responsibilities include preparing various reports such as schedules, training, attendance, evaluations, employee documentation, timekeeping, and accident reports. The Lead is also responsible for the issuance, turn-in, and securing of government and Skookum keys, vehicles, and phones, ensuring buildings are secured and safety measures are taken upon exiting. Participation with rehabilitation staff in the development and monitoring of individual evaluations, assessments, and training programs is required. The role involves coaching, mentoring, and resolving employee concerns respectfully and confidentially, monitoring employees for efficient use of time and performance, and recording daily personnel attendance and tracking absences/tardiness. They will monitor employee conduct, documenting misconduct as needed. Daily tasks include washing and storing dishes, monitoring and replenishing supplies, timely removal of used dishware, cleaning tables and chairs, emptying trash and recycling bins, and cleaning entrances, exits, halls, and high-traffic areas. Cashiering duties may be required, and all customer interactions must be courteous and professional. The ability to work independently and as part of a team, while maintaining professionalism in appearance and demeanor, is essential. All other duties as assigned.

Requirements

A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
Must be able to obtain and maintain applicable security clearances and installation access.
A background check and E-Verify will be conducted for this position.
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.
Must be able to work independently and as part of a team.
Must have the perseverance to work effectively under pressure for extended periods of time.

Nice To Haves

6 months of food service experience preferred.
6 months lead experience, preferably in a food service work setting.
Experience with scheduling, report documentation.
Work both independently and in a collaborative, team-oriented environment.

Responsibilities

Lead the crew as a backup to the Food Service Manager.
Perform food services activities.
Assist Manager with ensuring all areas are clean, sanitary, safe, and orderly.
Assist Manager with ensuring quality service to meet contract requirements.
Assist Manager with ensuring that QC inspections are corrected on time and followed up on.
Assist Manager with any scheduling as needed, including but not limited to covering shifts.
Assist Manager with training and coaching employees.
Responsible for various reports- i.e., schedules, training, attendance, evaluations, various employee documentations, correct time keeping, and accident reports.
Responsible for the issue, turn in & securing of all government and Skookum keys/vehicles/phones.
Ensure that buildings are secured and safety measures taken when exiting.
Participate with rehabilitation staff in development and monitoring of individual evaluations, assessments and or training programs.
Coach, mentor and resolve employee concerns in a respectful and mutually beneficial manner while adhering to a high confidentiality standard in all situations.
Monitor employees to ensure efficient use of time, performance and understanding of work tasks.
Record daily personnel attendance and track employee absences, tardiness, etc.
Monitor employee interactions and conduct, documenting misconduct on designated Skookum forms.
Wash, and store dishes, pots, pans, utensils, and kitchen equipment following proper hygiene and safety standards.
Monitor and replenish supplies according to schedule.
Ensure timely and efficient removal of used dishware, utensils, and glassware to maintain a welcoming dining experience.
Clean tables and chairs in the dining facility after meal service.
Empty trash and recycle bins in dining facility and keep trash area clean.
Entrances and Exits Cleaning – sweep, mop, vacuum, and clean entry doors according to schedule.
Halls and High Traffic area Cleaning – sweep, mop, vacuum according to schedule.
Perform cashiering duties as needed.
Communicating with customers – always be courteous and communicate in a professional manner when talking with customers.
Maintain professionalism in both appearance and demeanor.
All Other Duties as Assigned

Benefits

Medical
Dental
Vision
401(k) retirement plan
Life & Short-Term Disability Insurance
$5.09/hour Health and Welfare benefit (cash payout offered with qualifying health insurance)
Flexible Spending Accounts for both medical and dependent care
11 paid federal holidays
Accrual of 12 paid days of vacation at the start of employment
Paid sick leave
Potential shared earning bonus
Tuition assistance is available after 1 year of employment
Potential scholarships for qualified dependents
Professional development, certifications, and training opportunities
Verizon wireless discount
Employee Assistance Program (EAP)
Engaging wellness program
Public Service Loan Forgiveness eligibility for full-time employees