Food Service Assistant Manager

Subway (CrossAmerica Partners)•Cleveland, OH

3d•Onsite

About The Position

CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America! At the core of our mission, we are a responsible, people-focused organization, committed to the well-being of our employees, customers, and the environment. The Food Service Assistant Manager will assist in overseeing food preparation, team management, inventory control, and customer service to ensure the smooth and efficient operation of the food service area. This role is ideal for someone with a passion for food service management, excellent leadership skills, and a commitment to providing positive customer experience.

Requirements

High school diploma or equivalent required
At least 2-3 years of experience in a food service environment, with at least 1 year in a leadership or supervisory role.
Experience in managing a kitchen or food service department in a high-volume setting is preferred.
Familiarity with food safety regulations, kitchen equipment, and inventory management practices.
Strong leadership abilities with experience in managing and motivating a team.
Ability to train, mentor, and develop staff while fostering a positive work environment.
Excellent verbal and written communication skills.
Able to provide clear instructions, feedback, and training to team members, and communicate effectively with customers and management.
Ability to prioritize customer satisfaction, resolve complaints effectively, and ensure a positive dining experience for all customers.
Strong organizational skills with the ability to multitask, prioritize, and handle a variety of responsibilities.
Quick decision-making skills to address operational or customer-related issues.
High attention to detail when it comes to food preparation, cleanliness, inventory management, and customer service.
Ability to maintain high standards of food quality, safety, and cleanliness while balancing multiple priorities.
Basic knowledge of point-of-sale (POS) systems, inventory software, and scheduling tools.
Be able to stand extended periods (up to 8 hours) during shifts.
Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store.
Ability to bend, squat, and reach for products on shelves, both high and low.
Ability to climb a ladder as needed.
Must be able to walk throughout the store and between departments regularly.
Ability to handle cash, operate registers, and bag items efficiently.
Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
Able to work in cold environments, including freezers and refrigerators, when restocking products.
The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift.
Exposure to varying kitchen temperatures (hot cooking surfaces and cold storage areas).
Ability to handle emergency situations.
Ability to work alone.

Nice To Haves

A degree or coursework in hospitality, culinary arts, or business management is a plus.
Familiarity with basic office software (e.g., Word, Excel) is a plus.
Food Handler Certification or willingness to obtain certification during training is preferred.
ServSafe Certification or equivalent food safety certification is preferred but not required at the time of hire.
Open Availability Preferred
All Shifts - Works Opposite Manager
Previous Leadership Experience a Plus
Current and Valid Driver's License is Required
Seasonal snow removal, as needed.

Responsibilities

Support the Food Service Manager in managing the day-to-day operations of the food service area, ensuring that food preparation, cooking, and service are executed efficiently and in compliance with safety standards.
Assist in supervising food service employees during shifts. Ensure staff adheres to company policies and procedures.
Help manage employee schedules to ensure appropriate staffing levels during peak and off-peak hours, balancing operational needs and labor costs.
Monitor kitchen workflows to ensure timely preparation of orders and maintain a smooth, organized environment throughout shifts.
Oversee the preparation and presentation of food, ensuring all items meet the store's quality standards for taste, appearance, and consistency.
Ensure that all food handling, storage, and preparation processes comply with health and safety regulations. Monitor kitchen cleanliness and sanitation procedures, ensuring a safe environment for both staff and customers.
Assist in preparing for health inspections and ensure that the kitchen, food service areas, and equipment meet local and state health codes.
Act as a point of contact for customers with food-related inquiries or complaints. Ensure customer satisfaction by resolving issues in a timely and professional manner.
Ensure that food orders are accurate, prepared, and served promptly, especially during high-volume periods. Manage order flow to maintain high customer satisfaction levels.
Train staff to provide exceptional customer service, encouraging a positive atmosphere within the food service area.
Assist in managing inventory levels, ensuring that food supplies, ingredients, and packaging materials are well stocked. Conduct regular checks to ensure proper stock rotation (FIFO) and minimal waste.
Help with ordering food supplies and receiving deliveries, ensuring that all products are stored correctly to maintain freshness and comply with food safety standards.
Monitor and reduce food waste by ensuring accurate portion control, proper ingredient storage, and efficient kitchen operations.
Assist in training new hires in food preparation techniques, safety protocols, and customer service standards. Provide ongoing coaching and support to team members.
Monitor employee performance, provide feedback, and address any issues related to food quality, service, or behavior. Assist in conducting performance evaluations and addressing disciplinary concerns.
Help maintain accurate records related to food safety, inventory usage, and employee performance. Assist in generating daily, weekly, and monthly reports on food sales, labor costs, and inventory levels.
Assist in overseeing cash handling procedures, ensuring proper cash register operation and transaction accuracy.
Assist in training staff in proper safety procedures for kitchen equipment and handling hazardous materials (e.g., cleaning supplies, hot surfaces).
Support compliance with local and state regulations regarding food safety, sanitation, and employee safety. Assist in preparing for health inspections and audits.