Food Service Ambassador - Host

American Addiction Centers•Park Ridge, IL

2d•Onsite

About The Position

This part-time position in Food and Nutrition at Advocate Lutheran General Hospital involves acting as a key contact between food services and patients. The role includes obtaining patient meal orders, orienting patients to food services, delivering meals, collecting trays, ensuring patient satisfaction, recording intake, resolving concerns, and managing diet changes. The Food Service Ambassador will utilize software to balance nutrients, maintain patient information, run reports, and work with the line expeditor. Responsibilities also include loading and transporting food carts, delivering meal trays, stocking nursing units and physician lounges, communicating patient needs, adhering to safety and sanitation standards, following isolation precautions, and inventorying/ordering floor stock supplies.

Requirements

Typically requires 1 year of experience in performing face-to-face customer service.
Strong knowledge in food service from within a hospital, restaurant or a related environment.
Excellent customer service skills and communication skills to effectively interact with a variety of people.
The ability to work in close cooperation with nursing personal is required.
Ability to multitask, route calls, greet patients, place orders, and troubleshoot food related issues.
Ability to read and understand written and oral communications.
Must be self-directed, able to work independently and make decisions with minimal supervision.
Ability to maintain a friendly and cheerful demeanor, reflecting the culture of healing.
Excellent phone etiquette.
Strong knowledge and understanding of food/drug interactions and food allergens.
Good organizational and time management skills.
Intermediate computer skills in Microsoft Office or similar products.
Ability to use e-mail and internet.
Adhere to N95 Respirator Facial Hair Requirements to ensure proper seal when entering Airborne Isolation Rooms.

Nice To Haves

Competent with an iPad to obtain patient meal selections.

Responsibilities

Acts as key contact person between food and nutrition and the patient.
Obtains patient meal orders via call center or bedside following scripting and customer service standards.
Provides patient with an orientation to Room Service and other department services including the patient menu, diet order, meal ordering process, guest services and how to speak with a dietitian.
Delivers meals and collects patient trays after meals.
Ensures satisfaction of patients with food items upon delivery.
Records intake for patient calorie counts as ordered by physician or dietitian.
Resolves any patients concerns.
Document meal fluid intake for I & O.
Receives and processes diet changes throughout the day, i.e. diet orders, patient admissions, cancellations, transfers, special physician orders such as tube feedings and supplements.
Document in the patient card file regarding food allergies, intolerances, preferences, and food / drug interactions.
Utilizes software to balance nutrients for the patient meal selections in accordance with the physician prescribed diet order and patient food allergies.
Maintains Cbord patient information, runs missed meal and other reports.
Reports quality issues to management and reports potential patient nutrition concerns to a registered dietitian.
Generates multiple reports, modifies and communicates report information.
Works with the Line expeditor to balance ticket flow.
Loads and transports food carts.
Delivers patient meal trays to patient rooms in accordance with established procedures.
Delivers and stocks all nursing units and physician lounges.
Effectively communicates all patient needs to the necessary departments including food and nutrition services and nursing services.
Utilizes established safety and sanitation standards to ensure safe food handling techniques and prevent bacteria contamination.
Follows all isolation precautions while delivering and collecting trays.
Inventories and orders floor stock supplies on patient units.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program