Food Server On-Call (360 Steakhouse, Harrah's)
About The Position
Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest. Provides personalized service and uses guest’s name at least twice during all interactions. Greets each guest entering restaurant. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. Recognizes Diamond and Platinum players and relays that information to the hostess and/or other restaurant team members to ensure they receive the appropriate service. Resolves service issues according to the service recovery toolbox. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.
Requirements
- Experience operating a cash register/POS system.
- Ability to maintain integrity of all financial controls and responsibilities.
- Knowledge of health and safety standards.
- Ability to recognize player tiers (Diamond and Platinum).
- Familiarity with casino events and programs.
Responsibilities
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.
- Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest.
- Provides personalized service and uses guest’s name at least twice during all interactions.
- Greets each guest entering restaurant.
- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
- Recognizes Diamond and Platinum players and relays that information to the hostess and/or other restaurant team members to ensure they receive the appropriate service.
- Resolves service issues according to the service recovery toolbox.
- Knows and promotes current casino events and programs and can give guests directions to all casino areas.
- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
