Food Server On-Call (360 Steakhouse, Harrah's)

Caesars Entertainment • Council Bluffs, IA

3d • Onsite

About The Position

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

Requirements

• Must be able to operate a cash register/POS system.
• Must be able to account for all cash, charge, and complimentary sales.
• Must be able to maintain the integrity of all financial controls and responsibilities.
• Must be able to keep designated working area clean and organized.
• Must be able to assist in maintaining cleanliness of dining room, including host stand area.
• Must be able to recognize Diamond and Platinum players.
• Must be able to resolve service issues according to the service recovery toolbox.
• Must be able to promote current casino events and programs.
• Must be able to give guests directions to all casino areas.

Responsibilities

• Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.
• Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest. Provides personalized service and uses guest’s name at least twice during all interactions. Greets each guest entering restaurant.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
• Recognizes Diamond and Platinum players and relays that information to the hostess and/or other restaurant team members to ensure they receive the appropriate service.
• Resolves service issues according to the service recovery toolbox.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed