Food Server

Harrah's Northern California • Ione, CA

4d • Onsite

About The Position

Provides excellent service by delivering food and beverage orders to dining guests in Louie Oliver’s. Ensures guest orders are accurate and strives to enhance guest’s experience. This role involves greeting guests, anticipating their needs, taking orders, collaborating with bartenders and kitchen staff, and processing payments. Team members are expected to maintain a high level of customer service, possess extensive knowledge of menu items and beverages, and adhere to company policies such as Everyone Greets Everyone (EGE). The position requires flexibility in scheduling, including nights, weekends, and holidays, and may involve overtime.

Requirements

• 1-year previous food and beverage service experience including tray service
• Must be 21 years of age
• Required extensive knowledge of beers, wines, liquors, and drink recipes
• Required basic math skills including ability to count money and present correct change
• Must be able to initiate and engage in conversation in a professional and friendly manner
• Must possess excellent customer service and communication skills
• Ability to read, write, speak, and understand English

Nice To Haves

• Casino restaurant/bar experience
• Knowledge of or familiarity with fine dining/steakhouse menus

Responsibilities

• Greets guests by name when known and occasionally seats guests and makes them feel welcome and special
• Anticipate guest needs and provide exceptional service throughout their visit
• Writes down food and beverage orders
• Collaborate with bartenders and other team members to deliver a seamless dining experience
• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests
• Enters orders into computer system, expedites drink orders from bar and serves to guests; picks up food orders from kitchen area and serves to guests
• Performs routine server station work such as preparing toast, dressing salads, ladling soup for guest’s orders, etc.
• Delivers table set-ups with food order and clears away in a timely manner.
• Assists other servers and server assistants as necessary
• Clears and cleans tables and work area as needed
• Performs all side work as assigned
• Ensures breakdown of station at end of shift along with daily cleaning tasks.
• Has complete knowledge of menu, prices, and drink recipes
• Wears proper attire in a neatly groomed fashion according to unit standards
• Takes responsibility for handling guest complaints, resolving with or without management assistance
• Prepares and delivers check to guest, processes guest payment for guest at the table and closes check in computer system in a timely manner
• Memorize and describe specials, promotions, and menu items to guests
• Up-sell and recommend additional menu items or drinks to enhance guest experience
• Actively promotes casino events and promotions
• Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines
• Gives guests a warm farewell when they are leaving
• Acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others
• Participate in all mandatory meetings and pre-shift BUZZ sessions
• Must be able to get along with co-workers and work as a team
• Must be able to respond to visual and aural ques
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies, and procedures
• Must be able to work a varied schedule including holidays, nights and weekends as needed
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned

Benefits

• Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes.
• This position is included in the CBA with UNITE HERE! International Union.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed