Food Safety & Quality Assurance Analyst

Thrive Market•Los Angeles, CA

22h•$80,000 - $90,000•Remote

About The Position

Thrive Market is looking for a Food Safety Analyst to own two of our most operationally critical FSQA programs: the Member Incidents & Issues Program and the Hold & Release Program. This role is the first line of response when a product quality or safety concern is raised by a member, flagged by a fulfillment center, or surfaced through vendor or regulatory signals. The Analyst will also serve as a key operational resource during recalls and crisis events, coordinating inventory control and disposition across our fulfillment network. This is a high-accountability role that requires strong organizational skills, a continuous improvement mindset, and comfort operating as a functional admin within digital quality management systems. The right candidate will not just execute existing workflows, they will actively look for ways to improve them.

Requirements

Bachelor’s degree in Food Science, Microbiology, Biology, Chemistry, or a related field and 2 years of experience in food safety, quality assurance, or a related role in food manufacturing, retail, or e-commerce OR 4+ years of experience in food safety, quality assurance, or a related role in food manufacturing, retail, or e-commerce.
PCQI certification or equivalent food safety training
Working knowledge of FSMA regulations, GMP requirements, and food recall procedures
Experience managing consumer complaints, including investigation, vendor communication, and CAPA follow-through
Strong written communication skills; able to draft clear, professional vendor and cross-functional correspondence
Exceptional organizational skills; able to manage multiple active investigations simultaneously
Comfortable as an admin-level user within digital quality management or complaint tracking platforms; able to configure workflows, troubleshoot issues independently, and support colleagues
Strong general technology aptitude; able to learn new systems quickly and self-resolve issues
Proficient in Excel, Word, Google Workspace, and similar tools for data entry, reporting, and cross-functional communication
Comfortable working in a fast-paced, remote environment with distributed teams

Responsibilities

Own end-to-end management of the Member Incidents & Issues Program: triage incoming reports by severity and safety risk, conduct and coordinate FC inspections, lead vendor communications, evaluate root cause submissions, track CAPAs, and close cases within established timelines
Coordinate with vendors and finance on inventory credit processing and complaint resolution
Maintain accurate records of all incidents and issues, investigation steps, communications, and outcomes
Analyze complaint trends; escalate emerging signals to FSQA and Merch teams for risk assessment; drive measurable improvements in investigation-to-closure cycle time
Manage the Hold & Release Program across Thrive Market’s fulfillment centers: initiate and release holds, gather and evaluate supporting documentation, and coordinate accurate execution in inventory systems
Track hold aging and proactively escalate items requiring disposition decisions to avoid unnecessary inventory impact
Coordinate inventory identification, quarantine, disposition, and regulatory documentation across FCs in response to recall or withdrawal events
Support cross-functional communication with FC operations, merchandising, and vendor partners during crisis events