Risk Investigator II

TEKsystems • Seattle, WA

46d • $25 - $30 • Onsite

About The Position

The North American Food Safety Team ensures that sites meet food safety criteria and regulatory requirements. The team works with internal stakeholders to implement policies and procedures across the fulfillment network and translate food safety initiatives into actionable guidelines.

The Food Safety Operations Manager maintains compliance metrics, responds to food safety incidents, manages complex escalations across sites, and works with stakeholders from site operations through senior leadership. The role analyzes escalation patterns and root causes, supports audits and corrective actions, communicates improvement initiatives, investigates customer complaints, and helps implement food safety programs. The position includes an on-call rotation with weekend coverage and travel to support incidents and program implementation across the network.

The role is a contract position based fully onsite in Seattle, Washington. The posted pay range is $25.00–$30.00 per hour. The position is anticipated to close on September 25, 2026.

Requirements

• At least 3 years of experience managing food safety and quality in a large-scale retail or manufacturing environment.
• Experience leveraging technology to drive process improvements.
• Experience in program or project management.
• Advanced knowledge of Microsoft Office products and applications.
• Ability to travel up to 80% of the time.
• Experience interacting with local food safety regulators.
• Bachelor’s degree in Food Science or a related field.
• Experience applying Food Code requirements across local, state, and federal food regulations.

Nice To Haves

• Experience in online retail operations or a similar field.
• Experience creating and implementing large-scale programs.
• Experience working independently with minimal supervision, or strong analytical skills, attention to detail, and effective communication abilities.
• Three years of project management experience.
• Master’s degree in Food Science or a related field.
• Demonstrated ability to write clear, concise, and compelling narratives.
• Ability to work proactively and independently, meet deadlines, and deliver on projects and tasks.

Responsibilities

• Maintain compliance metrics and key performance indicators to measure performance, track progress, and identify improvement areas in food safety programs.
• Execute rapid-response protocols to investigate, resolve, and document food safety incidents and corrective actions.
• Project-manage complex food safety escalations across multiple sites by setting action plans, tracking deliverables, driving accountability, and communicating critical updates and resource needs to senior leadership.
• Influence and manage relationships with stakeholders at all levels while balancing priorities, maintaining compliance, and driving program adherence across facilities.
• Analyze escalation patterns and root causes to identify systemic issues, inform audit priorities, and present findings to senior leadership.
• Participate in an on-call rotation, including weekend coverage, and travel to support food safety incidents and program implementation across the network.
• Compose and edit detailed business review documents communicating food safety improvement initiatives.
• Apply knowledge of regulatory frameworks, including the Code of Federal Regulations, Food Safety Modernization Act, and FDA guidelines, to align audits and corrective actions with current standards.
• Investigate and analyze customer complaints and food safety trends, document and resolve issues promptly, and identify systemic issues for continuous improvement.
• Review incidents and KPI dashboards, respond to site managers, document corrective actions, conduct incident analyses and site audits, update protocols, and train teams.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan, including pre-tax and Roth contributions.
• Basic or voluntary life insurance and AD&D coverage.
• Short- and long-term disability.
• Health Spending Account (HSA) and Health and Dependent Care Spending Accounts (HAS and DCFSA).
• Transportation benefits.
• Employee Assistance Program.
• Paid time off, vacation, or sick leave.
• Critical illness, accident, and hospital coverage, if eligible.

What This Job Offers

• Career Level: Mid Level