The Cafe - Food Runner

Valley View Casino & Hotel•Valley Center, CA

2d•Onsite

About The Position

The Food Runner is the final quality check before food presentation. Ensures prepared dishes are delivered to guests in an efficient and prompt manner. Carries out responsibilities while relying on experience, instructions and pre-established guidelines and good judgment to perform the functions of the job. Team Member will work under immediate supervision.

Requirements

One year of experience in casual to fine dining food quality control including food delivery service standards.
Ability to multi-task between team members and guests while paying close attention to detail.
Ability to effectively manage time
Ability to speak and understand the English language.
Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.
Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
Responsible for maintaining a consistent, regular attendance record.
Responsible for conducting all responsibilities in a professional and ethical manner.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Nice To Haves

High School diploma or GED equivalent.

Responsibilities

All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success.
Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
Communicates with chef and food servers to ensure maximum accuracy of dishes and guest satisfaction.
Responsible for delivery of food from kitchen to proper tables.
Assist Food Servers and Bus Persons by clearing used dished and refilling beverages.
Interacts with all Team Members in a professional and courteous manner producing a smoothly and efficiently run operation.
Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
Other duties as assigned by management.
Responsible for conducting all responsibilities in a professional and ethical manner
Responsible for maintaining a consistent, regular attendance record.
Adheres to performance standards, company policies and procedures, as they relate to the department.