Food Runner/ Part Time

Pyramid Global Hospitality•Lake Arrowhead, CA

1d•Onsite

About The Position

Pyramid Global Hospitality is a company that prioritizes its employees, fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing. They offer comprehensive benefits, including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. The company also provides ongoing training and development opportunities across its over 230 properties worldwide. The Lake Arrowhead Resort and Spa, located in the San Bernardino Mountains, offers exclusive access to Lake Arrowhead and a variety of outdoor activities. The resort features a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach, and extensive meeting spaces. The position is for a customer-focused Room Service Runner responsible for taking guest orders over the phone, ensuring accurate food preparation, and timely delivery of food and beverages to guest rooms. This role is an opportunity for individuals to grow and learn within a world-class property.

Requirements

Someone with an engaging and welcoming personality
Someone with knowledge of wine, beer, cocktails, and spirits
Someone who can work under pressure in a fast-paced environment
Someone with a passion for creating an exceptional experience for all guests
Someone with excellent communication skills

Responsibilities

Be thoroughly familiar with the menus, ingredients, and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets.
Has a thorough knowledge of the room layout and the property in general.
Is knowledgeable about the hotel and its amenities.
Collects orders from the kitchen, ensuring they have been prepared correctly; and promptly and efficiently deliver to the guest’s room.
Will submit signed checks and reconciling daily sales
Assists with the collection of Room Service trays and other food and beverage items from the guest rooms. This also includes proper breakdown of trays and other items.
Be thoroughly familiar with all standards of proper service etiquette and will practice these standards throughout the guests dining experience.
Consistently delivers courteous, professional service.
Maintains high standards of cleanliness (personal appearance, equipment, and facility) always.