Food Runner - Steakhouse
About The Position
The incumbent in this position is responsible for delivering food and guest supplies to guests in a pleasant, upbeat and efficient fashion. Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers. Anticipates, identifies, and provides for guest needs. Performs inventories and other duties as assigned. Receives clean china, silverware, and glassware from dishwashers to polish and stock. Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and or teardown stations or work areas or other duties as assigned. Perform work regularly and predictably. Responsible for cleaning and sanitizing work and public spaces.
Requirements
- Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
- Must successfully pass background check.
- Must be at least eighteen (18) years of age.
- Must be able to work nights, holidays and weekends, as well as flexible shifts.
- Must obtain and maintain a valid food handler’s certification.
- Excellent menu knowledge.
- Excellent multitasking and prioritizing skills.
- Table service procedures and table etiquette.
- Excellent customer service/ hospitality skills.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Be flexible to work varying shifts and time schedules as needed.
- Communicate effectively with all levels of employees and guests.
- Transport trays and/or plates throughout the restaurant, which may weigh up to 50 pounds, as well as serve food items and beverages.
- Ability to communicate effectively with all levels of employees and guests.
- Continue your education as it relates to food, wine, beer, spirits, and service techniques.
- Use machines and equipment including, but not limited to include beverage dispenser, coffee machine, espresso machine, bread warmer, dishwasher, and cart.
- Ability to stand throughout an eight- hour shift.
Nice To Haves
- Food and beverage industry experience preferred.
Responsibilities
- Running food from expo to table, pre-bussing, clearing tables, resetting tables, pouring water, running beverages.
- Briefly describe each dish as it is served to the table, stating the name of the dish and 2 notable ingredients. Answer any additional questions that the guest may have.
- Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
- Quickly delivers food from the kitchen to guests as instructed by management and chefs.
- Prepare and serve nonalcoholic beverages including but not limited to soda, juice, tea, coffee, and espresso beverages.
- Attend seminars when needed.
- Actively participate in training and educational experiences.
- Occasionally research products and provide information to educate the service team.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
