Food Runner/Hostess - Part Time

SCP HOSPITALITY MANAGER LLC•Redmond, OR

12h•Onsite

About The Position

The Food Runner plays a crucial role in ensuring the efficient flow of service by delivering dishes from the kitchen to the guests' tables. The ideal candidate is detail-oriented, organized, and committed to providing excellent customer service. The Food Runner shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

Requirements

Must be a United States citizen or possess a valid work permit.
Must be able to read, write, and speak English. Fluency in other languages is beneficial.
Must be able to accurately follow instructions, both verbally and written.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Must be able to work in a fast-paced environment with urgency and empathy.
Outstanding coordination and multi-tasking abilities.
Professional in appearance and demeanor.
Must have the ability to deal effectively and interact well with guests, vendors, and team members.
Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
Previous Customer Service experience required.
State Alcohol Serving Certificate and State Food Handlers Certificate.

Nice To Haves

Knowledge of food and beverage service operations preferred but not required.

Responsibilities

Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
Follow Hotel policies with lost and found items.
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
Continuously promote sanitation, safety, and security efforts.
Encourage Social Media/5-star compliments or reviews on OTA’s.
Work closely with kitchen staff to ensure timely and accurate preparation and delivery of food orders.
Carry food orders to the correct tables promptly, minimizing delays and ensuring hot food is served.
Maintain clear communication with kitchen and serving staff to coordinate the timing of food delivery.
Conduct a visual check of each dish to ensure it meets quality standards and matches the customer's order.
Interact with guests in a friendly and professional manner, answering questions and addressing any concerns.
Support servers by delivering additional items such as condiments, utensils, or refills.
Keep work areas, including serving stations and dining areas, clean and well-maintained.
Collaborate with kitchen and front-of-house staff to maintain a cohesive and efficient operation.
Report all accidents and breakages to the Manager in charge.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Other duties as assigned