The Zone Food Runner/Expo (Part-Time)

Spirit Mountain Casino • Grand Ronde, OR

3d • Onsite

About The Position

As a Food Runner / Expo, you expedite food orders to ensure every plate reaches the right guest quickly, ensuring food quality, accuracy and a seamless dining experience while maintaining effective communication with kitchen staff and waitstaff. The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Requirements

• Food preparation methods, menu items, ingredients, and presentation standards.
• Proper food handling, food safety, sanitation, and allergen awareness practices.
• Quality assurance procedures for food delivery and order verification.
• Point-of-Sale systems and kitchen display systems.
• Spirit Mountain guest service expectations and hospitality principles.
• Delivering food with speed, accuracy, professionalism, and attention to detail.
• Maintaining composure and efficiency during high-volume service periods.
• Verifying complex orders and identifying discrepancies before food leaves the kitchen.
• Communicating effectively with guests, kitchen staff, servers, bartenders, host/hostess, and leadership.
• Prioritizing multiple tasks and adapting to changing business demands.
• Working collaboratively with cross-functional teams in a fast-paced environment.
• Consistently demonstrating urgency without sacrificing quality or accuracy.
• High School Diploma or GED and one (1) year of restaurant, food service, hospitality, or customer service experience preferred, or an equivalent combination of education, training, and experience
• Low Security Gaming License issued by the Grand Ronde Gaming Commission.
• State of Oregon Food Handler's Certificate.
• Must obtain an OLCC Minor permit within 45 days of hire.
• Must be at least 18 years of age.
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.

Responsibilities

• Maintain a friendly and approachable presence while interacting with guests throughout the restaurant.
• Deliver food promptly, accurately, and professionally while ensuring presentation standards are met.
• Support The Zone’s sports bar atmosphere by creating positive interactions that enhance the guest experience.
• Assisting in resolving service challenges quickly to ensure guest satisfaction.
• Accurately verify food orders before leaving the kitchen to ensure quality, completeness, presentation, and proper modifications.
• Expedite food orders efficiently while maintaining established quality and timing standards.
• Deliver food to guests using proper table numbers, seat positions, and service standards.
• Communicate effectively with kitchen staff, servers, bartenders, and management to maintain smooth operations.
• Coordinate ticket flow and prioritize orders during high-volume periods.
• Ensure food leaves the kitchen at appropriate serving temperatures and according to presentation standards.
• Assist servers and bartenders with food service needs as business demands require.
• Maintain cleanliness, organization, and stocking of expo stations, service stations, and food runner areas.
• Complete opening, running, and closing side work assignments.
• Ensure all serving equipment, trays, utensils, condiments, and supplies are properly stocked and readily available.
• Maintain cleanliness of dining areas and assist with bussing tables as necessary.
• Adhere to all food safety, sanitation, and health department requirements.
• Process all ticket orders through kitchen display/ticket system.
• Report product quality concerns, maintenance issues, or operational challenges to leadership immediately.
• Delivers Spirit Mountain's Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI's Pride Values, Brand Promise, and Business Vision.
• Learns, comprehends, and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
• Creates memorable guest experiences through friendly, knowledgeable, and responsive service.
• Maintains a culture of hospitality and excellence by acting as an ambassador for Spirit Mountain Casino.
• Follows all Corporate and departmental safety policies and procedures to maintain a safe environment for guests and Team Members alike.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED