Food Rescue Coordinator (North County)
About The Position
Feeding San Diego operates an innovative and forward-thinking decentralized food rescue program that has been providing free nutritious meals for people facing hunger throughout San Diego County for 15 years. Food donors such as local grocery stores, retailers, wholesale distributors, farmers, and restaurants help make this possible. The team is seeking an enthusiastic individual to be one of our Food Rescue Coordinators who will assist in the day-to-day management of these important contributors. The coordinator will foster new and existing donor relationships by providing exceptional customer service, including timely communication, donor onboarding, training in proper food rescue practices, pickup coordination, data collection, and reporting. Food Rescue Coordinators are friendly, highly organized, effective communicators, and proactive problem solvers. They enjoy building good relationships with customers and have a passion for helping others.
Requirements
- Associate’s degree (minimum) or Bachelor’s degree (preferred)
- Minimum of 2 years of professional experience with competing priorities, deadlines and multi-tasking
- Strong customer-service skills
- A passion for serving others
- Commitment to Feeding San Diego’s mission to alleviate hunger and food insecurity
- Exceptional written and oral communication
- Ability to quickly resolve conflict using tact, sensitivity, and discretion
- Excellent organizational, time, and project management skills
- Professional demeanor with an aptitude for analytical thinking and problem-solving
- Excellent customer service skills: in-person, virtually, and on the phone
- Experience in data entry, collection, and analysis
- Ability to work independently and collaboratively, and follow through on tasks with minimal supervision
- Proficiency in Microsoft Office, Word, PowerPoint, Excel and Outlook
- Must live in San Diego County
- Must have reliable transportation and possess and maintain a valid California driver’s license, a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the Agency’s insurance carrier standards.
Nice To Haves
- Experience in the food service industry, outside sales, or sales account management is a plus.
- Knowledge of nonprofit organizational practices
- Experience working in CRM platforms, preferably Salesforce and/or Smartsheet (project management)
- Food handler’s safety certificate (can obtain once hired)
- Conversant in Spanish
- Lives in (or in proximity) to North County San Diego
Responsibilities
- Coordinate successful operation of Partner Food Rescue (PFR) Program in North Coastal and North Inland region of San Diego County, working primarily with retail donors
- Serve as primary Feeding San Diego contact and provide support to donors to maintain a good relationship, resolve issues, educate staff and ensure food rescue best practices are followed
- Conduct face-to-face visits and meetings with current and prospective donors (6 visits a week, on average)
- Provide professional, responsive and appreciative customer service to all food donors, volunteers, food recipients, and coworkers
- Maintain accurate and up-to-date data on multiple platforms, including Customer Relationship Management (CRM) platforms.
- Regularly generate and analyze reports intended for internal and external stakeholders
- Collaborate with other departments
- Assist with regular food rescue training as well as distribution of equipment and collateral
- All other duties as assigned
Benefits
- Employer sponsored healthcare benefits at platinum level for medical
- 401K retirement plan with company matching
- Supportive time off policies including vacation, sick, & company holidays
- Learning & development and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
