Rescue & Transport Coordinator (Feline)

SPCA of Texas•Star, TX

2d•Onsite

About The Position

Responsible for coordinating placement of animals with approved rescue groups via responsible matchmaking, counseling, and by providing exceptional customer service to prospective transfer/transport partners. Coordinates movement of animals to the best positive outcomes through transport and local rescues. Assists with rescue intake and identifying alternative pathways for pets as needed.

Requirements

Excellent written and verbal communication, presentation, and interpersonal skills.
Able to work successfully in a diverse team environment.
Strong customer service orientation, with experience in effectively addressing and resolving issues with constituents with a positive attitude and creating positive interactions with our community.
Computer proficiency with Microsoft Office and ability to learn shelter software.
Applicants must be interested in animal welfare and creating positive outcomes without judgement or bias.
Must be at minimum 21 years old to meet insurance requirements and must be qualified and licensed to operate a motor vehicle in the state of Texas.
Must be eligible to be “driver” for the SPCA of Texas and must perform “driver” duties as directed by the immediate Supervisor. Such “driver” duties may include, but not be limited to, driving an SPCA of Texas Van, Box Truck, or Mobile Adoptions Vehicle.
Detail oriented and organized.

Nice To Haves

Experience with animal handling (feline specific) preferred.
Experience with blood draws, administering vaccines, microchips, and giving preventative meds preferred.
Experience working, volunteering or fostering with animal rescues or shelters preferred.

Responsibilities

Evaluate and select pets for transfer, considering space, medical, behavioral, and placement capacity.
Maintain strong relationships with source shelters and rescue partners, ensuring clear and timely communication.
Conduct behavioral and health assessments to ensure efficient movement through the system.
Maintain up-to-date knowledge of the animal inventory to match animals with the best possible outcomes, including adoptions, working cats, foster homes, return-to-owner, rescue groups, and transfer/transport partners.
Evaluate animals and collaborate with Lifesaving Operations, Behavior, Medical, and Animal Care teams to determine the most suitable placement for each animal.
Assist with taking photographs, writing bios, and uploading information to the shelter database for animals available for adoption, foster, and transfer/transport.
Ensure that all relevant animal information is recorded in shelter management software on a timely basis.
Assist partners in selecting animals for transfer and ensure all necessary paperwork is completed.
Verify that all animals being transferred or transported have completed paperwork and meet medical and behavioral requirements.
Ensure animals being transferred to rescue groups are up to date on vaccinations and preventatives, and that any required medications are provided.
Research and recruit new rescue partnerships to expand transfer/transport options.
Establish and maintain positive relationships with animal welfare organizations and rescue groups in collaboration with the Director of Lifesaving Operations and the Manager of Feline Lifesaving Programs.
Communicate with foster, volunteer, and rescue communities via phone and assigned email inboxes and provide timely responses.
Coordinate with transport partners to facilitate safe, organized transports, including utilizing systems provided for communication and manifest development.
Perform animal care duties as needed.
Maintain assigned equipment, supplies, and vehicles in safe working conditions, reporting any issues or supply shortages to the manager.
Protect the confidentiality of customers, partners, and donors.
Serve as an eligible driver for the SPCA of Texas, operating vans, box trucks, and mobile adoption vehicles as required, following all SPCA of Texas safe transport guidelines.
Assist with adoption events as needed.