Food Production Process Implementation and Product Quality Supply Chain Manager , Fresh Food Production - WWGS

Amazon • Austin, TX

3d • Onsite

About The Position

Amazon is seeking an experienced Food Production Process Implementation and Product Quality Supply Chain Manager (L6) to lead cross-functional programs ensuring batched recipes are produced accurately and scale correctly across Whole Foods Market food production facilities. This role combines deep expertise in food manufacturing process implementation, product quality assurance through visual and sensory analysis, and operational troubleshooting to deliver consistent, high-quality products across our fresh food production network. The ideal candidate will partner with process engineers, commercialization teams, and program managers to drive successful process implementation while working directly with site managers to resolve production challenges and support general facility operations.

Requirements

• 5+ years of program or project management experience
• 5+ years of supply chain experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 4+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience
• Experience influencing senior leaders/stakeholders
• Experience with analytical tools and ability to dive deep into metrics and reporting
• Experience writing technical documents, project plans and progress reports to leadership and to stakeholders
• Bachelor's degree in Food Science, Culinary Arts, Supply Chain Management, Industrial Engineering, or related technical field
• 5+ years of experience leading complex, cross-functional programs across multiple locations or production lines
• Demonstrated experience with recipe scaling, batch production processes, and manufacturing process optimization
• Experience conducting sensory evaluation (visual and taste analysis) and product quality assessments in food production settings
• Knowledge of food safety regulations, HACCP principles, and GMP (Good Manufacturing Practices)
• Experience working with process engineers, commercialization teams, and site operations leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• PMP certificate, or MBA in supply chain management, operations, engineering, analytics or related field
• Experience in food production
• Knowledge of consumer product compliance processes and regulations
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
• Experience leading process improvements
• Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment
• Master's degree in Food Science, Engineering, or related field
• HACCP certification or Preventive Control Qualified Individual (PCQI) certification
• Experience with sensory science methodologies and formal tasting panel management
• Familiarity with ERP systems, manufacturing execution systems (MES), and production planning tools

Responsibilities

• Lead end-to-end process implementation for batched recipe production, ensuring recipes scale correctly from test kitchen through pilot runs to full facility production volume
• Partner with process engineers to validate production workflows, equipment configurations, and batch parameters during recipe scale-up and ongoing production
• Collaborate with commercialization and program management teams to align process implementation timelines with product launch schedules and business requirements
• Develop and maintain standardized process documentation including production SOPs, scale-up guidelines, and batch production procedures for facility teams
• Conduct process validation activities from pilot through full commercial production, troubleshooting formulation, process, and equipment challenges to ensure successful launches
• Lead cross-functional teams through stage-gate processes ensuring all technical, quality, and operational requirements are met prior to production handoff
• Build mechanisms to capture and share process implementation best practices across production facilities
• Own product quality assurance through systematic visual inspection and taste analysis protocols, ensuring finished products meet Whole Foods Market quality standards and culinary specifications
• Manage tasting schedules and sensory evaluation processes, coordinating with cross-functional stakeholders to document findings and drive corrective actions when product quality deviates from standards
• Drive root cause analysis when product quality deviations occur and implement corrective action preventive action (CAPA) initiatives to prevent recurrence
• Develop quality performance metrics and product quality scorecards that provide visibility into production consistency, sensory evaluation results, and quality trends across facilities
• Ensure all production processes comply with food safety regulations including HACCP, GMP, and applicable quality management standards
• Partner with commercialization teams to validate that scaled production output matches the culinary intent and gold standard recipes established during development
• Work directly with site managers to troubleshoot process implementation issues, production variances, and recipe execution challenges at the facility level
• Support general facility operations by identifying process improvement opportunities, optimizing production efficiency, and assisting with operational needs across the building
• Lead on-site process change management, ensuring facility teams understand and can execute new or modified production procedures
• Develop contingency plans and risk mitigation strategies to address potential production blockers and operational challenges at each site
• Lead post-implementation reviews and capture lessons learned to continuously improve process deployment methodologies and production playbooks
• Partner with process engineers, commercialization teams, quality assurance, food safety, and operations leadership to drive aligned process implementation priorities
• Build consensus across diverse stakeholder groups including site managers, program managers, and engineering teams
• Communicate progress, challenges, and outcomes effectively through narratives, presentations, and status reports
• Drive mindful discussions that lead to crisp decisions, balancing competing interests and trade-offs between quality, throughput, and cost
• Serve as a mentor and coach to less experienced team members on production processes, quality standards, and troubleshooting methodologies
• Track and report on process implementation milestones, quality metrics, and production performance using established tools and reporting mechanisms
• Analyze production data and quality metrics to identify trends, improvement opportunities, and process optimization targets
• Regularly review performance metrics and proactively seek improved data mechanisms for visibility into process implementation progress and product quality
• Contribute to OP1/OP2 narratives and own organizational goals related to process implementation and product quality excellence

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior