Food & Nutrition Guest Relations Assistant

American Addiction Centers•Chicago, IL

3d•$19 - $28•Onsite

About The Position

This is a part-time position within the Food and Nutrition Department at Advocate Trinity Hospital. The role involves processing patient meal selections, delivering food trays, collecting trays and menus, and managing floor par stock for nursing units. The position also requires participation in self-development through mandatory inservices and education programs, and contributing ideas for department improvement and cost reduction. Ensuring compliance with regulatory standards and participating in efforts to improve patient satisfaction are also key aspects of the role.

Requirements

High School Diploma or Equivalent.
6 months - 1 year experience in healthcare environment.
Good Customer Service Skills.
Ability to communicate with customers.
Ability to do medium lifting between 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and/or up to 10 pounds constantly.
Ability to push and pull associated with duties.
Ability to lift up to 35 pounds without assistance.

Nice To Haves

Bilingual skills desired.

Responsibilities

Process patient meal selections and tray.
Pass food trays making sure you have census sheets to ensure each patient receives a tray.
Knock on patient door wait for a respond. Announce yourself, food service, call the patient by name and ask for date of birth. If patient does not respond check ID band to verify you are delivering the tray to the correct patient.
Collect trays from each patient room.
Obtain menu selection for next meal.
Make a courtesy round to unit gathering any late trays or menus that may have been missed. Make sure all patients have received a tray.
Address and resolve patient concerns through phone.
Collect updated census sheet and make necessary adjustments to menus.
Run census sheets, check menus against census sheet add new admits or take out any NPO's and discharges.
Check trays on trayline to ensure that tray has everything that is marked on menu and meets diet.
Go to nursing unit check with unit secretary. Give her your assigned phone number and name.
Obtain from unit secretary NPO list and compare it to census sheet. Pull all trays that are on NPO.
Check assigned unit refrigerator for any floor par stock that may need to be replenished. Discard any outdated products.
Fill out the floor stock sheet for unit gather all items needed. Place tray on top of food cart.
Deliver floor par stock to unit obtain a signature from unit secretary verifying they have received stock.
Gather and deliver night snacks for unit.
Prepare food tally for cooks.
Attends all department/hospital inservices and other meetings as required.
Must complete an annual CBT.
Participate in the Associate Satisfaction Survey.
Submits ideas for changes or improvement to manager.
Willing to interact with co-workers in a team atmosphere in order to help find a better way to perform the job.
Ensures compliance to all regulatory agencies standards.
Participate in efforts to monitor and improve patient satisfaction through Press Ganey Scores.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program