Food & Nutrition Assoc., Lead

Emory Healthcare•Atlanta, GA

1d•$20 - $24

About The Position

The Food & Nutrition Assoc., Lead performs food service staff functions as needed and helps oversee daily operations across department sections. In partnership with department leadership, the Lead supports patient dining services, retail and catering, cash handling, food production, inventory and receiving, storage and issuing, sanitation, and safety. The position assigns and monitors staff work, provides training, contributes input to staff evaluation, discipline, scheduling, and professional development, and performs supervisory duties when the department leader is absent. Some roles in this classification focus on on-the-job training for dining service associates, food and nutrition associates, or related positions while also performing the primary duties of a food service role. The Lead helps develop competencies and organized learning experiences, evaluates trainee performance, reports progress to a supervisor or manager, and signs off when compliance is attained. Training may take place in the assigned work area and may include computer classroom instruction. Diet-modification training may be provided with a registered dietitian. The Lead follows up on customer complaints, conducts opening and closing activities, supports staff meetings and daily huddles, and helps train and develop staff. The role also attends appropriate educational in-services and ensures staff adhere to Department of Health standards. Physical demands and environmental exposures may vary by assigned work area and tasks.

Requirements

High school diploma or equivalent.
Two years of call center experience or two years of food service experience.
Demonstrated customer service skills.
Ability to read, write, and communicate effectively.
Ability to make sound judgments, process information quickly, solve problems, and prioritize needs appropriately.
Basic computing skills and basic math skills.
Maintain ServSafe certification or attain it within six months of hire if not certified at hire; this requirement does not apply to Leads who support Call Center Operations.

Nice To Haves

One year of healthcare food service experience is preferred.

Responsibilities

Perform food service staff functions as needed to support various department sections.
Help oversee daily shift operations in patient dining, retail and catering, cash handling, food production, inventory and receiving, storage and issuing, sanitation, and safety.
Assign daily work based on staffing schedules and operational needs, and train staff as needed.
Provide input regarding staff discipline, evaluations, and scheduling needs.
Coordinate staff activities, monitor and inspect work, monitor attendance, and assist with disciplinary matters.
Perform supervisory duties when the department leader is absent.
Assist with projects to ensure accurate and timely completion.
For roles focused on on-the-job training, help develop competencies and learning experiences, ensure training is organized and scheduled, evaluate trainees, report their progress, and sign off when compliance is attained.
Work with a registered dietitian as appropriate to provide training on diet modifications and permitted food items.
Work with the manager to formulate a professional development plan and attend appropriate educational in-services.
Ensure staff adhere to Department of Health standards.
Follow up on customer complaints and attempt to resolve issues.
Perform opening and closing activities.
Help train staff in proper food service preparation procedures and develop staff for advancement, including new hires.
Conduct daily team huddles and assist leadership with planning staff meetings and in-services.
Perform other related duties as required.