PT Food/Meal Program Facilitator

Indwell • London, ON

8d • CA$22 - CA$26 • Onsite

About The Position

This part-time role as a Food/Meal Program Facilitator, reporting to the Food Program Coordinator, involves supporting the execution of the meal program in the London region. Key responsibilities include preparing 150-200 nutritious hot dinner meals daily, delivering meals using an Indwell van, and collaborating with the Meal Program Team to ensure healthy and safe meal delivery. The position focuses on food security and nutrition, supporting residents with mental health and addiction services, many of whom have experienced housing instability or extended hospital stays. The role requires resilience and the ability to work in challenging situations, aligning with Indwell's core values of DIGNITY, LOVE, and HOPE. Indwell is a growing Christian charity founded in 1974, dedicated to serving individuals impacted by poverty and homelessness through affordable housing and supportive programs.

Requirements

• Minimum 1 year experience working in a high-volume kitchen or post-secondary education in a related field
• Recent Police Vulnerable Sector Check (PVSC) with the information therein acceptable by Indwell to meet the operational requirements of the program- at one’s own cost
• Current Standard First Aid & CPR Certification from an approved provider that meets Ontario provincial standards or willingness to register for the training within 30 days of employment-reimbursement by Indwell
• Safe Food Handling Certification (or willingness to complete the course)
• Valid G driver’s license and comfortability driving a transit van is required

Nice To Haves

• Good working knowledge of commercial grade equipment is an asset
• Experience working in mental health and/or addictions is beneficial
• Strong organization, communication, and teamwork skills, relationship management, and a balance of adhering to and understanding kitchen operations while providing a hospitable environment
• Collaborate in promoting and demonstrating the vision, mission, and values of Indwell within the workplace and community
• A warm, sensitive, and caring approach
• Ability to work independently, be flexible, organized, responsible, and take initiative
• Physical capability to lift and maneuver heavy objects (e.g., dish racks, bulk food items, delivery bins, and occasional appliances)

Responsibilities

• Collaborate with coworkers to support all aspects of food preparation, including daily meal delivery to all London programs
• Provide feedback on menu items and recipes
• Prioritize cultural adequacy in meal preparation by incorporating resident feedback, respecting traditional food practices, and creating meals that reflect the cultural diversity of the community
• Support with the preparation of meals that contribute to the health and recovery of individuals living with or recovering from substance use disorders, including those with related nutritional deficiencies
• Be creative with meals in a budget-friendly manner including incorporating donated items into the menu in a timely fashion
• Support with maintaining accurate inventory records and minimizing food waste
• Collaborate with other Meal Program staff to ensure successful operation of the Meal Program to maintain the best quality food possible
• Engage with staff and residents with hospitality
• Regularly deliver meals to programs including supporting in the loading and unloading of food storage boxes, ensuring proper communication during delivery, and safe operation of an Indwell delivery van
• Conduct regular pre-trip and post-trip inspections of the Indwell delivery vehicle
• Support in maintaining a positive relationship with the Middlesex London Health Unit to ensure the effective, safe, and clean operation of the commercial kitchen and food storage spaces, and to ensure safe food handling during meal preparation and delivery
• Demonstrate an understanding of food security barriers, nutritional needs, and the cultural significance of food
• Recognize and promote the relationship between food and community building
• Prepare meals for special events, holidays, and community gatherings
• Confidently utilize crisis management and intervention skills
• Support resident skill-building and reinforce life skills with dignity
• Complete required documentation thoroughly and in a timely manner, maintaining and protecting health records
• Maintain excellent quality control and adherence to health and safety standards
• Demonstrate an ongoing commitment to learning and supporting diverse individuals and communities (e.g., cultural safety, anti-racist and anti-oppressive practice)
• Perform other duties as required
• Work as part of an interdisciplinary team to provide direct and indirect support to residents, encouraging housing stability and food security
• Support the implementation of Meal Program goals and activities under the guidance of Meal Program leadership
• Contribute to healthy team dynamics, develop and maintain a positive and professional team culture through effective verbal and written communication
• Demonstrate initiative, a willingness to learn, and an ability to engage in creative problem-solving
• Collaborate with Indwell’s Facilities Team, supporting and reporting maintenance needs to ensure the upkeep of buildings and kitchen
• Support administrative responsibilities, including maintaining financial records, accountability, and program evaluation
• Adhere to and follow budget guidelines
• Participate and contribute to internal teams to accomplish shared goals
• Maintain a safe, healthy, and clean work environment
• Use appropriate procedures and complete documentation when responding to emergency situations
• Ensure compliance with applicable regulations (e.g., Health and Safety, Public Health, Infection Control)
• Complete required safety checks and inspections as assigned
• Participate in all required training to maintain and develop new skills
• Follow applicable regulations, policies, and procedures

Benefits

• Vacation: 4% with 2% for HEAL time (sick and personal appointments) accumulated on each pay period
• Employee Assistance Program- primary care and professional consulting services
• New Staff Orientation Days
• Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Cliffs Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST)
• Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree