Food Market Operations Associate

Neighborhood House•Saint Paul, MN

3d•Onsite

About The Position

Neighborhood House is seeking a full-time Food Market Operations Associate to support the daily receiving, stocking, and organization of its food markets. This position receives and documents food deliveries and donations, unloads and organizes products, supports food rescue processing, stocks market shelves, and helps maintain clean and orderly market and storage spaces. The Food Market Operations Associate works closely with Food Support staff, volunteers, delivery drivers, donors, and community partners to ensure that products are handled safely, accurately documented, and made available to participants efficiently. This position may also assist first-time shoppers when volunteer support is unavailable.

Requirements

High school diploma, GED, or equivalent work experience.
Ability to repeatedly lift and carry items weighing up to 50 pounds and to push, pull, load, unload, and move carts, boxes, pallets, and food products.
Ability to work on one’s feet and perform physically active work for much of the workday.
Ability to learn and follow food safety, temperature-control, donation acceptance, sanitation, inventory rotation, and documentation procedures.
Ability to organize products and storage areas accurately and efficiently.
Strong attention to safety, cleanliness, organization, reliability, and detail.
Ability to work independently, manage assigned tasks, and respond to changing delivery and market needs.
Demonstrated ability to communicate and work effectively with people of diverse ethnic, economic, social, racial, and cultural backgrounds.
Commitment to serving families experiencing food insecurity with dignity, respect, and sensitivity.
Ability to communicate effectively in English with staff, volunteers, delivery personnel, donors, and participants.
Must be able to pass a criminal background check.

Nice To Haves

Experience in grocery, warehouse, food shelf, food rescue, inventory, stocking, shipping and receiving, or a related role.
Valid driver’s license, clean driving record, and ability to meet insurance requirements for operating Neighborhood House vehicles.
Experience using pallet jacks, carts, scales, thermometers, or other receiving and material-handling equipment.
Food handler certification or previous food safety training.
Experience working with volunteers or providing customer or participant service.
Bilingual or multilingual skills relevant to the communities served.
Ability to speak one or more languages spoken by our participant families, especially Spanish, Karen, Hmong, and Somali.

Responsibilities

Receive food, supplies, and other deliveries from Second Harvest Heartland, The Food Group, food rescue partners, individual and organizational donors, vendors, suppliers, and other community partners.
Confirm that deliveries are directed to the correct location and communicate delivery discrepancies, damaged products, food safety concerns, or missing items to the appropriate staff member.
Safely unload delivery pallets, carts, boxes, and other products using available equipment and following established safety procedures.
Weigh donated products and accurately record donation quantities and other required information.
Gather donor contact information and complete donation slips or other required documentation.
Submit completed donation slips and receiving documentation to the appropriate staff member or department in a timely manner.
Assist with sorting, weighing, temperature checks, documentation, and proper storage of products received through food rescue partnerships.
Inspect products for damage, spoilage, contamination, temperature concerns, or other conditions that may make them unsafe or inappropriate for distribution.
Follow food safety, sanitation, product acceptance, and temperature-control procedures when receiving and storing refrigerated, frozen, and shelf-stable products.
Maintain clean, orderly, welcoming, and well-stocked food market and storage spaces in partnership with staff and volunteers.
Clean shelves, carts, receiving areas, storage spaces, equipment, and other market surfaces according to established schedules and procedures.
Work collaboratively with staff and volunteers to prepare the market for daily shopping appointments, distributions, and other food access activities.
Provide culturally responsive service aligned with Neighborhood House standards for accessibility, inclusion, respect, and radical hospitality.
Assist first-time shoppers with guided shopping when volunteers or other staff are unavailable.
Answer basic participant questions and connect participants with the appropriate Food Support staff member when additional assistance is needed.
Assist with Fresh Produce Distributions, food drives, special deliveries, and other Food Support activities as assigned.
Follow safe lifting, unloading, material-handling, food-safety, sanitation, and equipment-use procedures.
Complete receiving, donation, temperature, inventory, and other required documentation accurately and on time.
Communicate promptly with the supervisor about delivery delays, product concerns, donor questions, equipment issues, safety hazards, injuries, or unusual donation volumes.
Use carts, pallet jacks, and other material-handling equipment only after receiving appropriate training.
Participate in required training, team meetings, and food safety activities.
Work collaboratively with Food Support staff, volunteers, drivers, donors, vendors, and other Neighborhood House employees to support efficient daily operations.