Food Cost Analyst (Client Support)

Rosnet LLC • Kansas City, MO

12h • Hybrid

About The Position

The Food Cost Analyst plays a critical role in implementing Rosnet's Food Cost Management module for new clients and maintaining and supporting its functionality for existing clients. This role combines strong analytical ability with hands-on client support — breaking down complex reporting, troubleshooting issues, and training and supporting clients to use the module effectively and independently. The Food Cost Analyst brings professionalism, a strong work ethic, proven customer service skills, and a team-oriented approach to every client’s interaction.

Requirements

• 2+ years food service industry experience and knowledge
• Proficiency in Microsoft Excel, Word, and Outlook
• Demonstrated ability to break down complex reporting and identify effective solutions for clients and internal needs.
• Ability to manage multiple responsibilities simultaneously with efficiency and accuracy
• Strong interpersonal, communication, and collaboration skills.
• Proven track record of customer service excellence.
• Must be authorized to work in the United States

Nice To Haves

• Restaurant Technology Experience is a plus
• Customer Service Experience is a plus
• Prior experience with Rosnet system
• Exposure to AI-assisted support or reporting tools

Responsibilities

• Provide Food Management (FM) support to clients via ticketing and phone systems, including participation in an after-hours "on-call" rotation for Level 3 support.
• Provide support and training for clients, to enable them to be self-sufficient in using the Food Cost Management module, ensuring they understand solutions beyond the immediate issue.
• The ability to break down and explain complex reporting to clients in a clear and effective manner.
• Analyze complex challenges to identify durable, long-term solutions, rather than short-term fixes, that consistently drive the highest levels of client satisfaction.
• Complete a high volume of tasks associated with module maintenance for clients accurately, efficiently, and within scheduled deadlines.
• Take part in the implementation of the Food Cost Management module for new clients, completing assigned projects within deadlines and to the client's satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree