Food Captain

Circle K•Chula Vista, CA

4d•$18 - $22•Onsite

About The Position

The Food Captain serves as the in-store food category expert and ensures food operations are executed to maximize sales and reduce waste. The role trains, teaches, and coaches associates on food execution, production, replenishment, ordering, organization, sanitation, and customer service. It also serves as a point of contact for employee questions about food products and services. The Food Captain plans and conducts food sampling, leads training on new foodservice programs, provides refresher training as needed, and collaborates with BUQAS training personnel to support manager and associate foodservice training. The role maintains foodservice displays and stock, rotates products using FIFO, supports ordering, monitors shrink and sales, conducts needs analyses based on BUQAS visits, and operates within budgeted expectations.

Requirements

High school diploma or equivalent.
Education/instructional experience or equivalent retail training experience.
At least 2 years of experience working in Fast Moving Consumer Goods retail and/or the foodservice industry.
Experience in training, leadership, and team building.
Skills in collaboration, cooperation, communication, and organization.
Food Manager Certification; approved certifications include ServSafe and NRFSP.
Strong English communication skills, both verbal and written.
Customer-service orientation and excellent customer service skills.
Ability to consistently deliver within deadlines.
Ability to communicate effectively, in writing and orally, with customers, management, associates, and vendors.

Nice To Haves

Leading or supervisory experience is desired.

Responsibilities

Serve as the in-store food category expert and a point of contact for employee questions about food products and services.
Ensure food operational execution is followed to maximize sales and reduce waste.
Train, teach, and coach store associates on food execution, production, replenishment, ordering, organization, sanitation, and customer service.
Plan and execute food sampling for employees and customers.
Conduct and lead in-store training for store employees and operation teams on new foodservice programs, using an established train-the-trainer program.
Conduct follow-up and refresher training activities for store employees as needed.
Ensure foodservice areas are stocked and food is rotated using the FIFO method.
Ensure food items are displayed according to the current Planogram provided by the Business Unit.
Order or assist in ordering food products to reduce out-of-stocks and improve shrink.
Monitor shrink while improving sales to maximize foodservice profit.
Identify, suggest, train, and collaborate with BUQAS training personnel to ensure manager and store employee foodservice training programs are delivered.
Follow food safety practices and procedures.
Conduct needs analyses and recommend actions based on BUQAS visits.
Operate within budgeted expectations.