Food Captain

Circle K Stores•Chula Vista, CA

1d•Onsite

About The Position

The Food Captain is the in-store food category expert responsible for ensuring food operational execution that maximizes sales and reduces waste. The role trains, teaches, coaches, and supports store associates on food execution, production, replenishment, ordering, organization, sanitation, and customer service. The Food Captain serves as the in-store point of contact for employee questions about food products and services; plans and conducts food sampling; and leads training for store employees and operations teams on new foodservice programs, including refresher training as needed. The role ensures foodservice areas are stocked and that food is rotated using the FIFO method, products are displayed according to the current Business Unit planogram, and ordering supports reduced out-of-stocks and shrink. The Food Captain monitors shrink while working to improve sales and foodservice profitability, collaborates with BUQAS training personnel to support delivery of foodservice training programs, follows food safety practices and procedures, conducts needs analyses based on BUQAS visits, recommends actions, and operates within budgeted expectations.

Requirements

High school diploma or equivalent.
Minimum 2 years of experience working in Fast Moving Consumer Goods retail and/or the foodservice industry.
Experience in training, leadership, and team building.
Skills in collaboration, cooperation, communication, and organization.
Food Manager Certification; approved certifications include ServSafe and NRFSP.
Strong communication skills in English, both verbal and written.
Customer-service orientation and excellent customer service skills.
Consistently deliver within deadlines.
Communicate effectively, in writing and orally, with customers, management, associates, and vendors.

Nice To Haves

Education/instructional experience or equivalent retail training experience.
Leading or supervisory experience is desired.
French skills in Quebec provinces.

Responsibilities

Ensure food operational execution in the store to maximize sales and reduce waste.
Train, teach, and coach store associates on food execution, production, replenishment, ordering, organization, sanitation, and customer service.
Serve as the go-to person for employee questions about food products and services.
Plan and execute food sampling for employees and customers.
Conduct and lead in-store training for store employees and operations teams on new foodservice programs, following an established train-the-trainer program.
Follow up with store employees and conduct refresher training as needed.
Ensure foodservice areas are stocked and food is rotated using the FIFO method.
Ensure food items are displayed according to the current Business Unit planogram.
Order or assist with ordering food products to reduce out-of-stocks and improve shrink.
Monitor shrink while improving sales to maximize foodservice profit.
Identify, suggest, and continuously collaborate with BUQAS training personnel to ensure manager and store employee foodservice training programs are delivered.
Follow food safety practices and procedures.
Conduct needs analysis and provide recommended actions based on BUQAS visits.
Operate within budgeted expectations.