Food Captain

Circle K Stores•Chula Vista, CA

7d•Onsite

About The Position

The Food Captain serves as the store’s food category expert and helps ensure food operations are executed consistently to maximize sales and reduce waste. The role trains and coaches associates on food production, replenishment, ordering, organization, sanitation, and customer service, and acts as the in-store contact for questions about food products and services. The Food Captain supports food safety and operational standards by keeping foodservice areas stocked, rotating food using FIFO, following current planograms, monitoring shrink, and ordering or assisting with orders to reduce out-of-stocks. The role also plans and conducts food sampling, leads training on foodservice programs, provides refresher training as needed, and works with BUQAS training personnel to identify training needs and follow up on visit recommendations. The position operates within budgeted expectations.

Requirements

High school diploma or equivalent.
At least 2 years of experience working in fast-moving consumer goods retail and/or the foodservice industry.
Experience in training, leadership, and team building.
Skills in collaboration, cooperation, communication, and organization.
Food Manager Certification; approved certifications include ServSafe and NRFSP.
Strong verbal and written communication skills in English.
Customer-service orientation and excellent customer service skills.
Ability to consistently deliver within deadlines.
Ability to communicate effectively in writing and orally with customers, management, associates, and vendors.

Nice To Haves

Education or instructional experience, or equivalent retail training experience.
Leading or supervisory experience.
French skills for positions in Quebec provinces.

Responsibilities

Serve as the in-store food category expert and answer employees’ questions about food products and services.
Ensure food operational execution in the store to maximize sales and reduce waste.
Train, teach, and coach store associates on food execution, production, replenishment, ordering, organization, sanitization, and customer service.
Plan and execute food sampling for employees and customers.
Conduct and lead in-store training for store employees and operation teams on new foodservice programs, following the train-the-trainer program.
Conduct refresher training activities for store employees as needed.
Ensure foodservice areas are stocked and food is rotated using the FIFO method.
Ensure food items are displayed according to the current Business Unit planogram.
Order or assist in ordering food products to reduce out-of-stocks and improve shrink.
Monitor shrink while improving sales to maximize foodservice profit.
Identify training needs, recommend actions, and collaborate with BUQAS training personnel to support foodservice training programs for managers and store employees.
Conduct needs analysis and recommend actions based on BUQAS visits.
Operate within budgeted expectations.