Food Captain

Circle K•Nisswa, MN

3d•$16 - $21•Onsite

About The Position

The Food Captain is the in-store food category expert responsible for food operational execution, supporting sales and reducing waste. The role trains and coaches store associates on food execution, production, replenishment, ordering, organization, sanitization, customer service, and food safety. The Food Captain is the go-to resource for employees’ questions about food products and services, plans and executes food sampling, and leads training on new foodservice programs, including follow-up and refresher training as needed. The position ensures foodservice areas are stocked, food is rotated using FIFO, and items are displayed according to the current Business Unit planogram. It also involves ordering or assisting with food orders, monitoring shrink, improving sales and foodservice profitability, collaborating with BUQAS training personnel, conducting needs analyses based on BUQAS visits, and operating within budgeted expectations.

Requirements

High school diploma or equivalent.
At least 2 years of experience working in Fast Moving Consumer Goods retail and/or the Foodservice industry.
Experience in training, leadership, and team building.
Skills in collaboration, cooperation, communication, and organization.
Food Manager Certification; approved certifications include ServSafe and NRFSP.
Strong English communication skills, both verbal and written. French skills are specified for Quebec provinces.
Customer-service orientation and excellent customer service skills.
Ability to consistently deliver within deadlines.
Ability to communicate effectively, in writing and orally, with customers, management, associates, and vendors.

Nice To Haves

Education/instructional experience or equivalent retail training experience.
Leading or supervisory experience is desired.

Responsibilities

Serve as the in-store food category expert and resource for employees’ questions about food products and services.
Ensure food operational execution is followed to maximize sales and reduce waste.
Train, teach, and coach store associates on food execution, production, replenishment, ordering, organization, sanitization, and customer service.
Plan and execute food sampling for employees and customers.
Conduct and lead in-store training for store employees and operation teams on new Foodservice programs, following an established train-the-trainer program.
Conduct follow-up and refresher training activities for store employees as needed.
Ensure foodservice areas are stocked and food is rotated using the FIFO method.
Ensure food items are displayed using the current Business Unit planogram.
Order or assist in ordering food products to reduce out-of-stocks and improve shrink.
Monitor shrink and improve sales to maximize foodservice profit.
Identify, suggest, train, and collaborate with BUQAS training personnel to ensure manager and store employee Foodservice training programs are delivered.
Follow food safety practices and procedures.
Conduct needs analyses and recommend actions based on BUQAS visits.
Operate within budgeted expectations.