Food Captain
About The Position
The Food Captain is the in-store food category expert, responsible for ensuring food operational execution to maximize sales and reduce waste. This role trains, teaches, and coaches store associates on food execution, production, replenishment, ordering, organization, sanitization, and customer service, and serves as the go-to resource for employee questions about food products and services. The Food Captain plans and conducts food sampling for employees and customers; leads training on new foodservice programs using an established train-the-trainer program; and provides refresher training as needed. The role ensures foodservice areas are stocked, food is rotated using FIFO, and items are displayed according to the current Business Unit planogram. The Food Captain orders or assists with ordering products, monitors shrink and sales to maximize foodservice profit, collaborates with BUQAS training personnel, conducts needs analyses based on BUQAS visits, and operates within budgeted expectations.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience working in Fast Moving Consumer Goods retail and/or the Foodservice industry.
- Experience in training, leadership, and team building.
- Skills in collaboration, cooperation, communication, and organization.
- Food Manager Certification; approved certifications include ServSafe and NRFSP.
- Strong spoken and written English communication skills.
- Customer-service orientation and excellent customer service skills.
- Consistently deliver within deadlines.
- Communicate effectively, in writing and orally, with customers, management, associates, and vendors.
Nice To Haves
- Education/instructional experience or equivalent retail training experience.
- Leading or supervisory experience is desired.
Responsibilities
- Ensure in-store food operations are executed to maximize sales and reduce waste.
- Train, teach, and coach store associates on food execution, production, replenishment, ordering, organization, sanitization, and customer service.
- Serve as the in-store resource for employee questions about food products and services.
- Plan and execute food sampling for employees and customers.
- Lead in-store training for store employees and operations teams on new Foodservice programs, modeling the train-the-trainer program.
- Conduct refresher training activities for store employees as needed.
- Ensure foodservice areas are stocked and food is rotated using the FIFO method.
- Ensure food items are displayed according to the current Business Unit planogram.
- Order or assist in ordering food products to reduce out-of-stocks and improve shrink.
- Monitor shrink while improving sales to maximize foodservice profit.
- Identify, suggest, and collaborate with BUQAS training personnel to ensure manager and store employee Foodservice training programs are delivered.
- Follow food safety practices and procedures.
- Conduct needs analyses and recommend actions based on BUQAS visits.
- Operate within budgeted expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
