Food Captain
About The Position
The Food Captain is responsible for ensuring all food operational execution in the store to maximize sales and reduce waste. This role involves training, coaching, and supporting store associates on food execution, production, replenishment, ordering, organization, sanitization, and customer service. The Food Captain will be the primary point of contact for food-related questions and will plan and execute food sampling. They will also conduct and lead in-store training on new Foodservice programs, ensuring adherence to established training protocols and conducting refresher training as needed. Key responsibilities include maintaining stocked and properly rotated foodservice areas, ensuring food items are displayed according to planograms, assisting with food product ordering to minimize out-of-stocks and shrink, and monitoring shrink while improving sales to maximize foodservice profit. The role also involves collaborating with BUQAS training personnel to ensure effective training programs and upholding food safety practices and procedures. The Food Captain will conduct needs analyses, provide recommendations based on BUQAS visits, and operate within budgeted expectations.
Requirements
- Minimum 2 years experience working in Fast Moving Consumer Goods retail and/or Foodservice industry
- Experience in training, leadership, team building
- Skills in collaboration, cooperation, communication and organization
- Food Manager Certification, Approved certifications include ServSafe and NRFSP
- Strong communication skills in English, both verbally and written. French skills in Quebec Provinces
- Customer service-oriented / excellent customer service skills
- Consistently delivering within deadlines
- Communicates effectively (written and oral) with customers, management, associates, and vendors
Nice To Haves
- Leading or supervisory experience desired
Responsibilities
- Ensures all food operational execution in store are followed to maximize sales and reduce waste.
- Train, teach and coach store associates on Food execution, production, replenishment, ordering, organization, sanitization and customer service
- Be the go-to person in store for employees with questions connected to food products and services
- Plan and execute food sampling for employees and customers
- Conduct and lead in store training, for store employees and operation teams on all new Foodservice programs, modeling an established train the trainer program
- Follow up with and conduct refresher training activities for store employees as needed
- Ensure foodservice areas are stocked and food rotated using FIFO method of food rotation
- Food items are displayed using current Planogram provided by your Business Unit
- Order or assist in ordering the food products to lower Out Of Stocks and improve Shrink
- Monitor shrink while improving sales, to maximize foodservice profit
- Identify, suggest, train, and continuously collaborate with BUQAS training personnel, ensuring that the manager and store employee Foodservice training programs are delivered
- Food safety practices and procedures
- Conduct needs analysis and provide recommended actions based on BUQAS visits
- Operate within budgeted expectations
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
