Seasonal Food & Beverage Supervisor

Eldorado Resort • Kelowna, BC

2d • CA$21 - CA$23 • Onsite

About The Position

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo Resort, and the Eldorado Yacht Club, with world-class amenities including multiple dining outlets, fitness centres, indoor and outdoor pools, boardwalk, pickleball court, and a private beach. If you are looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, employee discounts on water sport rentals, discounted food & beverage at all our Argus Properties Ltd. owned restaurants and hotels, fun social events, and great colleagues! The Food & Beverage Supervisor is accountable for the day-to-day operations of the restaurant including staff training, light administration, and active floor management throughout service.

Requirements

• Minimum 2 years of supervisory experience in a high volume, fast-paced hospitality environment
• Must possess superior verbal and written communication skills
• Demonstrates extreme organization in a fast-paced environment while acting as a team player
• Strong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned work
• Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
• Valid Serving It Right certification
• Ability to work flexible hours including evenings, weekends, and holidays

Nice To Haves

• Post-secondary diploma/degree in Business or Hospitality an asset
• Experience with Squirrel and OpenTable considered an asset
• WSET Intermediate Wine Certificate or comparable considered an asset

Responsibilities

• Regularly monitor and ensure service standards are being met
• Build and maintain strong relationships with guests, team members, and management
• Create a culture that revolves around exceptional guest experience and enjoyment of high-quality food and beverages
• Support staff day to day, building positive moral while providing coaching and feedback
• Supports leadership by ensuring standard operating procedures are followed, and communicate any performance management to the Restaurant Manager
• Demonstrate high personal integrity, business ethics, and takes every opportunity to promote Eldorado Resort, restaurants, events, and activities
• Communicates the vision and promotions to all team members during daily stand-ups prior to each service
• Provide general administrative support for the restaurant
• Use conflict resolution and problem-solving skills when dealing with guest complaints
• Assist with the tracking of sales, invoicing, and managing inventory
• Strive for maximum efficiency and continual improvement of staff productivity, and revenue maximization through reservation management
• Additional duties as assigned or required

Benefits

• Employee discounts on accommodations, dining and more at our sister properties (Eldorado Resort, Hampton Inn & Suites Kelowna Airport, Four Points Kelowna Airport, Home2Suites Fort St. John)
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree