Food & Beverage Supervisor

DRIFTWOOD HOSPITALITY MANAGEMENT•Durham, NC

6d•$23 - $26•Onsite

About The Position

The purpose of the Food & Beverage Supervisor is to oversee, control, and administer the operations of the restaurant and bar while maintaining standards. The hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Requirements

Thorough knowledge of food outlet operations including food and beverage, supervisory aspects, service techniques, and guest interaction.
Knowledge of all state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages.
Ability to work under pressure and deal with stressful situations during busy periods.
Ability to operate equipment such as bar taps, coffee makers, and dishwashers.
Ability to transport up to 30 lbs. through a crowded room on a continuous basis.
Constant standing and walking required.
Frequent bending, stooping, twisting, reaching, and walking required.

Responsibilities

Ensures that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Work in a fast-paced and customer service-oriented environment, perform duties under pressure and meet deadlines in a timely manner.
Taste food and beverage products to ensure quality and consistency.
Monitor F&B POS systems and report any discrepancies or system outages.
Support the entire food and beverage operation including supervising other areas if necessary, handling special projects, and running promotions.
Effectively control the flow of customers and the interaction between the front and back of house throughout service.
Ensure team members consistently maintain brand standards and high levels of customer service.
Handle all customer inquires in an appropriate and professional manner.
Organize and conduct pre-shift meetings communicating pertinent information to the staff such as house count, daily specials, service training, and menu changes.
Ensure cleanliness and workplace safety in the department.
Adhere to all company policies and procedures.
Follows safety rules and procedures.
Perform any related duties as requested by manager.