Food & Beverage Supervisor

Grand America Hotels & Resorts•San Diego, CA

1d•Onsite

About The Position

Join our hospitality team and help create unforgettable guest experiences. As a Food & Beverage Supervisor, you will provide hands-on leadership and support across The Westgate Hotel’s food and beverage outlets, ensuring exceptional service, operational excellence, and memorable dining experiences for our guests. This role is responsible for overseeing daily outlet operations, supporting team performance, maintaining service standards, and ensuring each guest interaction reflects The Westgate Hotel’s commitment to luxury hospitality. This position is ideal for a hospitality professional with strong food and beverage experience who thrives in a fast-paced luxury environment, enjoys developing team members, and has a passion for delivering elevated service while maximizing guest satisfaction and operational success.

Requirements

High school diploma or equivalent required.
Minimum 3–5 years of Food & Beverage experience required, with at least one year in a supervisory or leadership role preferred.
Strong understanding of full-service restaurant and hotel food and beverage operations.
Knowledge of proper table service, sequence of service, and mise en place standards.
Previous experience leading, training, and supporting team members in a hospitality environment.
Strong customer service skills with a commitment to creating exceptional guest experiences.
Excellent communication, organization, and problem-solving skills.
Ability to motivate and influence team members while maintaining accountability.
Ability to manage multiple priorities in a fast-paced luxury hotel environment.
Current Responsible Beverage Service (RBS) certification required.
Current Food Handler Card/Certificate required.

Nice To Haves

Hospitality, Hotel Management, Restaurant Management, or related education preferred.
Proficiency with POS systems; InfoGenesis experience preferred.
SevenRooms or hotel reservation system experience preferred.

Responsibilities

Provide daily leadership, direction, and support to Food & Beverage colleagues across assigned outlets, including Room Service, Pool Bar, Westgate Room, and Plaza Bar.
Maintain a strong presence on the floor to ensure guests receive attentive, personalized, and timely service.
Ensure service standards and operating procedures are consistently followed in alignment with The Westgate Hotel’s luxury hospitality expectations.
Demonstrate knowledge of all food and beverage menus, outlet offerings, service procedures, and guest experience standards.
Provide coaching, guidance, and feedback to team members to support performance, engagement, and professional growth.
Assist with training activities, onboarding, and ongoing development of Food & Beverage colleagues.
Ensure effective communication between front-of-house teams, culinary teams, and hotel leadership.
Review guest checks for accuracy and ensure proper billing procedures are followed.
Utilize POS and reservation systems, including InfoGenesis and SevenRooms, to support efficient operations.
Monitor outlet presentation, including cleanliness, table settings, lighting, music levels, room temperature, linens, and overall guest environment.
Assist with inventory control, supply ordering, food and beverage requisitions, and cost management initiatives.
Support monthly inventory processes and assist in maintaining appropriate stock levels.
Address guest concerns and complaints promptly, professionally, and with a guest-first approach.
Escalate operational concerns, employee issues, or guest recovery opportunities to Food & Beverage Management as needed.
Assist with controlling labor and operational expenses while maintaining exceptional service standards.
Support revenue growth through guest engagement, promotions, and service excellence.
Ensure employees are informed of hotel policies, procedures, and departmental expectations.
Attend departmental meetings and participate in operational planning as assigned.
Maintain professionalism, accountability, and a positive leadership presence at all times.
Deliver service that reflects The Westgate Hotel’s commitment to excellence in hospitality.
Perform additional duties as assigned to support Food & Beverage operations.