Kennywood - Food & Beverage Supervisor (Office) - East

Splish Splash Water Park • West Mifflin, PA

2d • Onsite

About The Position

Kennywood is seeking a Food & Beverage (F&B) Supervisor to manage operations of one or more F&B locations. This role involves overseeing F&B team members, ensuring food safety and sanitation, providing guest service, managing food preparation, monitoring financial transactions, and maintaining quality controls. The position also contributes to recruitment, scheduling, timekeeping, reporting, and training within the F&B department to ensure smooth and safe daily operations. Additional office-related duties may be assigned as needed.

Requirements

• Must be at least 16 years of age to comply with Pennsylvania Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from your scheduled shift.
• Ability to comply with all uniform policies.
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Must be able to speak with guests directly when other F&B leadership is not present.
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills.
• Must possess strong attention to detail and problem-solving abilities.
• 1+ years of previous work experience in food service, quick service, or restaurant setting.
• Ability to stand, walk, and remain on feet for majority of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to withstand heat and humidity from the food preparation equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.

Nice To Haves

• 1+ previous supervisory experience a plus, preferably in a food or restaurant setting.
• Previous amusement park, theme park, or waterpark experience a plus.
• Spanish or other bilingual language skills are a plus.
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus.

Responsibilities

• Supervise the daily operations of the F&B team and any other assigned departments.
• Lead by example, attitude, and as a representation of Kennywood’s core values.
• Act as an approachable mentor and coach to all assigned team members.
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed.
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law.
• Assist with team scheduling and timekeeping activities.
• Welcome all guests with a smile and positive attitude!
• Perform opening and closing procedures of assigned unit(s) including food preparation and cleanup.
• Practice, teach, and enforce proper food safety guidelines adhering to company policy and state/local Health Department requirements.
• Maintain all alcohol safety practices when applicable.
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Handle and resolve escalated guest concerns and criticisms with a positive attitude to deescalate.
• Oversee quality controls and production of food items.
• Manage inventory, focusing on portion and waste controls.
• Interface with warehouse on product and supply needs.
• Interface with maintenance on all equipment or physical plant needs.
• Perform all other duties assigned by leadership.

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and other parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed