Food & Beverage Supervisor

AccorHotel•Miami, FL

2d•Onsite

About The Position

Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Novotel Miami Brickell Food and Beverage standards and company policies and procedures. Responsible for assigned shift, assisting in overall management. Supervise and coordinate assigned shift. Assist in overall supervision of the department as outlined. Check staff punctuality. Check that staff is in compliance with the grooming standards. Complete environmental checklist for dining room, lobby bar, In-Room Dining and Pool Bar. Spot check liquor pars. Order daily supplies. Hold pre-shift meetings. Follow up on established training steps. Handle guest comments and complaints. Ensure guest satisfaction. Stay on the floor during peak hours. Communicate with guests and receive feedback. Observe, teach, and correct staff's service. Monitor each guest experience. Examine food preparation. Examine beverage presentation. Handle any guest complaint. Assist with IRD when required. Assist with Minibar when required. Assist with any food and beverage front of the house position when business requires. Check set up and cleanliness of the outlets. Review amenities and door knob orders and provide the information to the culinary team. Check the liquor room cleanliness and make sure to the FIFO has been done. Receive orders of juices, dairy, liquors and wine and make sure are placed inside of the liquor room organized and following FIFO. Walk by the outlet’s public areas such as Uva patio, pool deck, restrooms and make sure all guests are taken care of and check for cleanliness and address any issue if applicable. Ensure minibar attendant completed the charges report and turn it to the front desk on or before 1 pm. Complete F&B report. Communicate with culinary team for any 86 item and address to the front of the house team. Maintain condition of F&B Outlets. Administrative responsibilities. Assist manager in: Scheduling, forecast, inventories, and completing payroll. Participate in interviewing candidates for open positions within the F&B department. Prepare maintenance requests and follow-up. Complete other assigned duties. Cost control. Monitor food and liquor requisitions and complete the replenish on the outlets. Monitor food waste. Monitor labor and payroll costs. Check bar controls, shot glass use, red lining, and bottles totally empty. Must be familiar with and adhere to all liquor liability laws: Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Prohibiting the sale or service of alcohol to minors. Must know emergency procedures (including CPR) and work to prevent accidents. Perform any other duties assigned by management. Ability to work as a server, bartender, host, IRD server or minibar attendant to cover shifts as needed. Ability to lead by example. Prepare and conduct disciplinary situations with Heartists. Ability to communicate clearly with all departments, being proactive to resolve issues. Ability to solve guest problems, recover the guest and create an amazing experience. Ability to open and close all outlets, to include the closing of the Heartists’ banks.

Requirements

Must be familiar with and adhere to all liquor liability laws: Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Prohibiting the sale or service of alcohol to minors.
Must know emergency procedures (including CPR) and work to prevent accidents.
Ability to work as a server, bartender, host, IRD server or minibar attendant to cover shifts as needed.
Ability to lead by example.
Ability to communicate clearly with all departments, being proactive to resolve issues.
Ability to solve guest problems, recover the guest and create an amazing experience.
Ability to open and close all outlets, to include the closing of the Heartists’ banks.

Nice To Haves

Prepare and conduct disciplinary situations with Heartists

Responsibilities

Supervise and coordinate assigned shift.
Assist in overall supervision of the department.
Check staff punctuality and grooming standards.
Complete environmental checklists for various outlets.
Spot check liquor pars and order daily supplies.
Hold pre-shift meetings and follow up on training.
Handle guest comments and complaints to ensure satisfaction.
Stay on the floor during peak hours, communicate with guests, and observe/teach staff service.
Examine food preparation and beverage presentation.
Assist with In-Room Dining (IRD), Minibar, and other F&B positions as needed.
Check setup and cleanliness of outlets.
Review amenities and door knob orders.
Manage liquor room cleanliness and FIFO.
Receive and organize juice, dairy, liquor, and wine orders.
Monitor public areas for guest care and cleanliness.
Ensure minibar attendant completes charges report.
Complete F&B report and communicate with the culinary team.
Maintain condition of F&B Outlets.
Assist manager with scheduling, forecasting, inventories, and payroll.
Participate in interviewing candidates.
Prepare and follow up on maintenance requests.
Monitor food and liquor requisitions and replenishment.
Monitor food waste, labor, and payroll costs.
Check bar controls.
Adhere to liquor liability laws.
Know and implement emergency procedures.
Work as a server, bartender, host, IRD server, or minibar attendant as needed.
Lead by example.
Prepare and conduct disciplinary situations with Heartists.
Communicate clearly with all departments and resolve issues proactively.
Solve guest problems and create positive experiences.
Open and close all outlets, including closing banks.