Food & Beverage Supervisor
About The Position
In the role of Food & Beverage Supervisor, the primary goal is to ensure the satisfaction of hotel guests through exceptional food and beverage offerings. Responsibilities include overseeing daily floor operations, maintaining knowledge of all menu offerings and quality standards, and providing guidance to the team. Act as an ambassador for the hotel's values, fostering a culture of teamwork and service excellence. Train and mentor staff on various aspects, including training calendars, sequence of service, and menu descriptions. Ensure the highest level of guest service is consistently delivered in restaurant and bar areas. Monitor house count, arrivals/departures, VIPs, handling all guest complaints to ensure satisfaction. Oversee daily operations of the Food and Beverage department, ensuring exceptional service standards are maintained. Maintain expert-level knowledge of liquor brands, wines, champagnes, and food menu items. Ensure staff adherence to schedules and coordinate breaks. Lead daily line-ups, and maintain communication with the Director of Outlets.
Requirements
- Basic computer skills
- High school graduate
- Ability to communicate in English
- Must be of minimum age to serve alcohol
- Ability to work a flexible schedule, including weekends and holidays, according to department needs
- Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position
Nice To Haves
- Two years of upscale food service experience preferred
- Strong knowledge of wine and spirit service
Responsibilities
- Oversee daily floor operations
- Maintain knowledge of all menu offerings and quality standards
- Provide guidance to the team
- Act as an ambassador for the hotel's values, fostering a culture of teamwork and service excellence
- Train and mentor staff on various aspects, including training calendars, sequence of service, and menu descriptions
- Ensure the highest level of guest service is consistently delivered in restaurant and bar areas
- Monitor house count, arrivals/departures, VIPs
- Handle all guest complaints to ensure satisfaction
- Oversee daily operations of the Food and Beverage department, ensuring exceptional service standards are maintained
- Maintain expert-level knowledge of liquor brands, wines, champagnes, and food menu items
- Ensure staff adherence to schedules and coordinate breaks
- Lead daily line-ups
- Maintain communication with the Director of Outlets
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
