Food & Beverage Shift Manager

Delaware Park Casino & Racing•Wilmington, DE

10d•$38,000 - $43,000

About The Position

Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. Thorough and complete knowledge of all assigned restaurant and outlet positions. Responsible for scheduling and staffing of assigned outlets. Ensures smooth operation of the assigned outlet. Assists in training and evaluating employees in assigned outlets. Implements and adheres to food and beverage cost control procedures and orders necessary stock for the outlet. Ensures accurate record keeping. Establishes and maintains an excellent working relationship with all related departments. Adheres to and administers established Food and beverage Policies, Labor Laws, Liquor Laws, and Delaware Sanitary Codes. Recommends and documents coaching and discipline of staff on appropriate paperwork. Communicate (both written and verbal) with and promote positive team members and guest relations. Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same. Maintain professionalism at all times when working with other team members and/or guests. Promotes outstanding internal and external guest relations and internal teams. Performs all other duties as assigned.

Requirements

Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
Knowledge of computer software including Microsoft Word and Excel.
Ability to work independently with minimal supervision.
Maintains confidentiality with regard to employee concerns and sensitive department information.
Maintain established company and departmental uniform, appearance, and hygiene standards at all times.
Experience with P.O.S. Systems and PC-related systems.
Must be able to walk and stand for at least a full eight (8)-hour shift.
Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift.
Ability to bend, reach, pull, push, kneel, squat, and grasp as needed.
Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
Station assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control.
The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.
Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management.

Responsibilities

Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
Thorough and complete knowledge of all assigned restaurant and outlet positions.
Responsible for scheduling and staffing of assigned outlets.
Ensures smooth operation of the assigned outlet.
Assists in training and evaluating employees in assigned outlets.
Implements and adheres to food and beverage cost control procedures and orders necessary stock for the outlet.
Ensures accurate record keeping.
Establishes and maintains an excellent working relationship with all related departments.
Adheres to and administers established Food and beverage Policies, Labor Laws, Liquor Laws, and Delaware Sanitary Codes.
Recommends and documents coaching and discipline of staff on appropriate paperwork.
Communicate (both written and verbal) with and promote positive team members and guest relations.
Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same.
Maintain professionalism at all times when working with other team members and/or guests.
Promotes outstanding internal and external guest relations and internal teams.
Performs all other duties as assigned.