Food & Beverage Senior Manager

ASM Global•Pensacola, FL

About The Position

The Senior Food & Beverage Manager will provide professional client food and beverage services and support in the planning, organization and management of events within the facility, while interacting with clients, facility staff and related personnel to assure all event needs are fulfilled.

Requirements

Demonstrated knowledge of building maintenance including housekeeping techniques
Demonstrate knowledge in industry terminology
Work effectively under pressure and/or stringent schedule to produce accurate results and meet deadlines
Able to work flexible schedules, including weekends, nights, and holidays
Able to assess situations using decision-making authority
Required to be subject to a credit check and a background screening
High school diploma or GED required with significant related experience
Excellent interpersonal and communication skills.
Must be personable and proactive in providing assistance to staff and guests with the highest level of customer service.
Must be able to work flexible hours including nights, weekends and holidays.
Must be able to work in a team environment, interacting with multiple departments.
Speak and understand written and spoken English.
Must be able to communicate in a clear manner with guests and teammates.
To perform this job successfully, an individual should demonstrate skill in Windows, MS Office, Adobe, Digital Content Delivery and Point of Sales systems with Inventory Control.
Serv-Safe Manager certification required or obtained within 60 days of hiring.
Must be able to walk/stand extensively, kneel, climb to high walkways, balance, and maneuver throughout the various areas and surfaces of the venue
Must be able to lift and/or move up to 50 pounds or occasionally more with assistance
Work inside and outside the building is required and may have some exposure to adverse conditions
Must be able to hear and speak to use a two-way radio
Work flexible hours, including nights, overnights, weekends, and holidays

Nice To Haves

Bachelor’s degree in hospitality management and/or equivalent preferred
Experience in management, catering, concessions, inventory control, order management, point of sales systems, digital content creation/implementation and menu planning in an arena or stadium environment preferred
Other software experience helpful.
Possess any licenses, certificates, or training required by local, state, or national authorities for the operation of industry-related equipment found at the facility is preferred.

Responsibilities

Oversee development, delivery, review, execution and fulfillment of proposals/contracts for clients of the venue for concessions and/or catering events while adhering to Legends Global venue policies and procedures
Strategic planning and development of menus, menu prices, inventory control, point of sale systems, revenue streams, new business opportunities, vendor partnerships, community events/outreach and guest experiences for catering and concessions
Communicates with clients for status of deadline schedules, including but not limited to floor plan submissions, room specifications, insurance requirements and other relevant details
Review and work along with staff to ensure execution of all F&B operations through banquet event orders and contractual obligations such as, but not limited to insurance, deposits, set up/breakdown, staffing, contracted services, equipment orders, consumption reports and special orders.
Manage and work along with the part time staff, contracted event staff and Non-Profit Groups in the areas of concessions and catering
Inspecting equipment and facilities to report any deficiencies and ensure all F&B areas are fully operational
Ordering and maintaining weekly/monthly inventory for concessions and catering events, such as paper goods, food product, beer, wine, alcohol, chemical/cleaning supplies and equipment
Monitors in-house events, maintaining close contact with clients and facility staff to ensure success while ensuring all client requests, concerns, and problems are addressed
Coordinates activities and facilitates meetings with kitchen staff, catering staff and various service contractors for assignment and fulfillment of events for the arena and/or meeting rooms
Attends appropriate planning, organization, event and facility meetings in support of food and beverage elements for all facility operations
Direct and work along with staff for proper cleaning techniques and procedures to ensure passing health inspections by State and local agencies and Legends Global guidelines
Direct handling of cash and credit cards in accordance with Legends Global and Pensacola Bay Center policies
Prepare and maintain accurate records for pre-event planning, cost estimates, client requests, billable charges, service orders, contractual requirements and final billing accounting
Plan, implement and operate an integrated point of sales system, run reports, process cash & credit card sales during and after events, run settlement reports
Design and/or assist in the design and implementation of digital content for the venue display systems for the point of sales menu boards, meeting room display monitors and concession stand sponsor activations
Act as Department Manager and/or Manager on Duty for events, onsite and offsite, including banquets, backstage catering, concessions, and other activities as deemed necessary by department and facility manager
Assist Director of Food & Beverage to Analyze and maintain department related costs and facilitate reporting
Perform other related duties as assigned or needed
Oversee and coordinate food and beverage staff and operations, including temporary labor workforce, for daily and/or event operations
Demonstrate supervisory responsibilities following Legends Global policies and applicable laws
Interview, hire and train employees; plan, assign and direct work; review and evaluate performance; address complaints and resolve problems
Assume Department Manager duties during absence of Director of Food & Beverage
Act as Manager On Duty on and off site