Food & Beverage Outlets Supervisor

HEI Hotels & Resorts•Orlando, FL

4d•Onsite

About The Position

This position assists the Outlet Manager in the planning and management of the Restaurant, Room Service, and other food and beverage outlets. The goal is to achieve customer satisfaction, maintain quality service, ensure compliance with corporate/franchise policies and procedures, and meet financial goals. The resort is a large, family-friendly establishment with 400 upscale rooms, multiple food and beverage outlets, meeting spaces, and a full-service spa, located on 62 acres near Bonnet Creek. The company emphasizes a fun, hard-working, and supportive team environment with a strong focus on associate well-being through the HEI Loves culture.

Requirements

Ability to use point of sale.
Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.
Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Monitor servers and busperson adherence to all service standards.
Supervise service of guests, being watchful of signals from guests in need of service.
Assist manager to establish and monitor sidework duty completion.
Maintain bank to HEI Hotels and Resorts standards.
Read daily communication sheets from previous shift and prepare one for the following shift.
Check floor plan for appropriate coverage.
Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
Communicate daily with restaurant manager with regard to special events, house counts, etc.
Assist restaurant manager in conducting menu classes and taste panels.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.