Food & Beverage Operations Mgr-The Richardson Hotel, Buffalo NY

Hotel Equities•Buffalo, NY

3d•$82,000 - $85,000•Onsite

About The Position

Plan and manage the hotel F&B functions to achieve customer satisfaction and quality service while meeting/exceeding financial goals. This position is responsible for short and long-term planning and day-to-day operations of the F&B areas. The manager will develop and recommend the budget, marketing plans, and objectives, and manage within those approved plans. The role emphasizes warm, knowledgeable service and helpful guidance to ensure guests feel they have made the right choice. Key responsibilities include managing human resources to attract, retain, and motivate employees; hiring, training, developing, empowering, coaching, and counseling staff; conducting performance and salary reviews; resolving problems; providing open communication; and implementing disciplinary actions or terminations as appropriate. The manager will also develop, recommend, implement, and manage the group's annual budget, business/marketing plan, forecasts, and objectives. They will implement company and local programs and procedures, ensuring compliance with SOPs, safety regulations, and all federal, state, and local laws. Resolving customer complaints to maintain high satisfaction and quality is crucial. The role involves complying with emergency procedures, training staff on safety, and managing the maintenance and sanitation of the front and back of the house to protect assets and ensure quality service. The manager will also assume the responsibilities of the General Manager in their absence.

Requirements

High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Requires advanced knowledge of the hospitality and business management fields.
Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Requires highly developed communication skills in leading Ambassadors and guest satisfaction.
Must have excellent speech and written skills in order to communicate with managers, guests and Ambassadors.
Must have excellent literacy skills necessary for reports, policies and procedures.
Must have vision ability in order to visually inspect hotel.
Must have mobility to walk through the front and the back of the hotel.
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.

Responsibilities

Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.
Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
Comply with emergency organizational procedures and training assigned Departmental Ambassadors to ensure appropriate protection for the hotel quests, staff and company asset.
Promote an accident prevention program to minimize liabilities and related expenses.
Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
Assume the responsibilities of the General Manager in his/her absence.