Food & Beverage Management Trainee - The Hotel Hershey

Hershey Entertainment & Resorts Careers•Hershey, PA

1d•Onsite

About The Position

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner. The Management Training Program (MTP) is an eighteen (18) month hands-on training program for recent college graduates who aspire to move into entry-level management positions within the hospitality industry. Through a combination of working with front-line employees, shadowing managers, and performing entry-level leadership roles, MTP participants will gain an appreciation for multifaceted operations involved in the overall management of resort properties. Opportunities for a permanent position will be based on the availability and performance of the MTP participant. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more! Experience may be provided in one or several of the following areas based on operational need and the MTP participant’s experience and interest: Front Office Rooms Recreation Food & Beverage Operations (Front Of House, Back Of House, and Banquets)

Requirements

Must have a valid driver’s license
Graduate with a bachelor’s degree from an accredited college with an emphasis in Hospitality
Ability to effectively communicate in the English language, oral and written
Familiarity with Microsoft Office and Google Suites
Ability to multitask in fast fast-paced environment
Ability to present professional image
Proven employee/guest relations and problem-solving skills
Ability to meet deadlines through effective time management and organizational skills
Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others)

Responsibilities

Observe front-line employees in assigned areas to gain knowledge of day-to-day operations.
Complete all assigned tasks and assist with day-to-day operations.
Interview, hire, train, schedule, and motivate staff.
Provide feedback and guidance to employees and modify work assignments as needed to meet shifting business needs.
Act as liaison to upper management.
Observe and report on all issues or concerns that arise day to day.
Provide feedback to management so they can implement solutions.
Maintain guest service and hospitality standards through interaction with guests and monitoring employees.
Ensure proper execution of all service standards set by management.
Monitor and enforce health, safety, and sanitation standards
Assist manager in weekly administrative work such as scheduling and timekeeping.
Perform data entry and other assistance as requested.
Observe management in order to learn and cross-train.
Participate in meetings, training, and other learning opportunities.
Perform other duties as assigned.