LN Venues, Food & Beverage Manager - Vibrant Music Hall

Live Nation Worldwide • Waukee, IA

1d • Onsite

About The Position

The Food & Beverage Manager will support overall coordination of all Food and Beverage activities for the venue, alongside venue management, ensuring effective communication and elevating the fan experience, all while driving a culture that is hospitality focused.

Requirements

• 3 years supervisory experience in high volume restaurant/live entertainment environment
• Working knowledge of restaurant and bar operations
• Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
• Skill in leadership, guest relations, decision making and staff schedule maintenance
• Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse situations with tact
• Ability to work nights and weekends
• High School diploma

Nice To Haves

• ServSafe Certified
• Point of Sales knowledge, preferably Appetize
• Experience operating in high-volume sports or entertainment industry food & beverage
• Some college or college degree

Responsibilities

• Ensure that standards are met regarding execution of all F&B programs, including staffing, setup and signage, quality of service, food & beverage, timeliness of food & beverage, and guest relations
• Recruitment and Training of hourly staff members
• Assist and support staff in any of their job functions as needed
• Conduct daily informative pre-shift meetings in an upbeat and motivational manner
• Direct interaction with trainers and trainees
• Conduct 100% table visits
• Assist in perceiving and troubleshooting potential problems
• Assist in scheduling staff, voids/closing comps, liquor pulls, managing staffing levels, checking out all servers and bar staff at end of shift
• Responsible for bank and adherence to cash handling policy
• Assist in filling “change” requests from bartenders and servers
• Ensure full compliance with local, state and federal health codes across all food & beverage operations - to include concessions, bars, catering, and backstage hospitality
• Lead preparation for annual and unannounced health inspections
• Train and manage all staff on food safety, hygiene protocols, and health code requirements
• Develop and enforce standardized procedures for food handling, storage, sanitation, and waste management across all service areas
• Support and communicate with all other departments
• Enter all liquor orders and manage inventory process for the bars
• Monitor labor, paying close attention to overtime
• Work directly with the special events department on executing and preparing for all special event orders to ensure proper staffing levels, food and beverage requirements are met, and that all aspects of the event are carried out to the client’s approval
• Accurate accounting close-out of special events
• Oversee parties/special events in the rooms
• Checking accuracy of labor system at the end of the shift
• Provide guidance in executing outstanding guest service while following the implemented service standards
• Conducts performance counseling of hourly staff and ensures discipline procedures follow all guidelines
• Develop strategies to generate/enhance revenue

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets
• Generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match
• Stock reimbursement program
• New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off
• Crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED