Food & Beverage Manager

The Marcus Corporation • Milwaukee, WI

8d • Onsite

About The Position

Under the direction of the Director of F&B, the F&B Manager is a hands-on leader responsible for the daily operations of Saint Kate's food and beverage outlets, ensuring exceptional guest service, quality, and operational excellence. Saint Kate – The Arts Hotel offers a modern, luxury experience with artistic flair and is located in Milwaukee's Theater District. It serves as a creative hub for the city, inspired by music, painting, sculpture, and design. As part of Marcus Hotels & Resorts, Saint Kate engages a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers.

Requirements

• Minimum 2 years of leadership experience in hospitality, restaurants, hotels, or a related service industry.
• Strong knowledge of restaurants and food & beverage operations.
• Ability to train, coach, and support team members while fostering a positive work environment.
• Strong communication, organizational, and leadership skills with the ability to multitask in a fast-paced environment.
• Ability to read, write, and speak English to effectively communicate with guests, associates, and leadership.
• Ability to maintain a professional appearance, positive attitude, and high level of guest service.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
• Ability to stand for extended periods and lift or carry up to 30 pounds and perform physical tasks including bending, kneeling, lifting, reaching, and twisting.

Responsibilities

• Assist in the day-to-day management of all food and beverage outlets, including The Bar, The Studio, In-Room Dining, The Dark Room (private dining), Upper Bar and support Proof Pizza as needed.
• Lead, coach, and develop outlet associates through hiring, onboarding, training, scheduling, performance management, and recognition.
• Maintain a visible, hands-on presence on the floor to ensure smooth operations and exceptional guest service.
• Coach associates to consistently deliver high-quality service and provide ongoing feedback to improve performance.
• Monitor food quality, presentation, cleanliness, and service standards, taking corrective action when needed.
• Assist in developing promotions, programming, and sales initiatives to drive revenue and enhance the guest experience.
• Manage labor, inventory, ordering, product costs, and waste to achieve departmental financial goals.
• Partner with Culinary, Banquets, Front Desk and other hotel departments to ensure seamless communication and execution.
• Address guest concerns promptly and professionally, ensuring timely resolution and guest satisfaction.
• Follow all company, state, and federal regulations regarding food safety, sanitation, alcohol service, and cash handling.
• Serve as a role model for service excellence by demonstrating company standards, procedures, and hospitality expectations.
• Other relevant duties as assigned.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) with employer match
• Paid Time Off (PTO) and Paid Holidays
• Free meal each shift
• Room discounts and savings at Marcus Hotels & Resorts dining, spa, golf, and ski locations.
• Discounts at Marcus Theaters.
• Discounted downtown parking.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed